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Unplanned Outage: Email not coming into Remedy on Demand

Last Updated:
2013-06-14 00:00:00
Event:
2013-06-14 00:00:00
Status:
Closed
Brief Description:
Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Email is not coming into Remedy on Demand.



Timeline of Changes

Description Current Status Date Time
The Office 365 support staff are investigating the issue. The Office 365 support staff are investigating the issue. 2013-06-14 00:00:00
The issue with incoming email to Remedy was discovered to be an issue with the IMAP/POP server. The service was restarted and the Remedy vendor restarted the email engine. All incoming mail to Remedy has now been processed. The issue with incoming email to Remedy was discovered to be an issue with the IMAP/POP server. The service was restarted and the Remedy vendor restarted the email engine. All incoming mail to Remedy has now been processed. 2013-06-14 00:00:00