Unplanned Outage: Email not coming into Remedy on Demand
Last Updated:
2013-06-14 04:00:00
Event:
2013-06-14 04:00:00
Status:
Closed
Brief Description:
Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Email is not coming into Remedy on Demand.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Office 365 support staff are investigating the issue. | The Office 365 support staff are investigating the issue. | 2013-06-14 | 04:00:00 |
| The issue with incoming email to Remedy was discovered to be an issue with the IMAP/POP server. The service was restarted and the Remedy vendor restarted the email engine. All incoming mail to Remedy has now been processed. | The issue with incoming email to Remedy was discovered to be an issue with the IMAP/POP server. The service was restarted and the Remedy vendor restarted the email engine. All incoming mail to Remedy has now been processed. | 2013-06-14 | 04:00:00 |