Performance: Delegate access to Exchange Group Accounts & room/equipment accounts
Last Updated:
2013-06-04 04:00:00
Event:
2013-05-14 04:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Delegate access to Exchange Group Accounts and room/equipment accounts is once again working with ActiveSync (iPhone, Android, etc.), IMAP, and Apple Mail. CIT is continuing to work with Microsoft on configuration settings.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The known issues with access to these accounts has been resolved. Please report any new issues to the IT Service Desk (255-5500). | The known issues with access to these accounts has been resolved. Please report any new issues to the IT Service Desk (255-5500). | 2013-06-04 | 04:00:00 |
| CIT is continuing to work with Microsoft on the configuration settings. If you are still having trouble accessing Exchange Group Accounts, please contact the IT Service Desk at 255-5500.\n | CIT is continuing to work with Microsoft on the configuration settings. If you are still having trouble accessing Exchange Group Accounts, please contact the IT Service Desk at 255-5500.\n | 2013-05-31 | 04:00:00 |
| CIT is following up with individuals who had reported the issue before. If you are still seeing this issue, please contact the IT Service Desk at 255-5500. | CIT is following up with individuals who had reported the issue before. If you are still seeing this issue, please contact the IT Service Desk at 255-5500. | 2013-05-28 | 04:00:00 |
| Microsoft will begin deploying the fix for this issue tonight. It may take a few days to propagate through to all accounts. | Microsoft will begin deploying the fix for this issue tonight. It may take a few days to propagate through to all accounts. | 2013-05-24 | 04:00:00 |
| Microsoft developers are working on a fix. If testing goes well, they anticipate beginning to deploy the fix as early as Friday, May 24. Once a fix is released, it can take a few days to propagate through to all accounts. | Microsoft developers are working on a fix. If testing goes well, they anticipate beginning to deploy the fix as early as Friday, May 24. Once a fix is released, it can take a few days to propagate through to all accounts. | 2013-05-23 | 04:00:00 |
| Microsoft is continuing to work on the issue. It has been escalated within Microsoft, and we are meeting with Microsoft daily. | Microsoft is continuing to work on the issue. It has been escalated within Microsoft, and we are meeting with Microsoft daily. | 2013-05-22 | 04:00:00 |
| Microsoft has not yet provided a fix for this issue. We are continuing to meet with them daily to discuss progress and have escalated concerns within the vendor's chain of command. | Microsoft has not yet provided a fix for this issue. We are continuing to meet with them daily to discuss progress and have escalated concerns within the vendor's chain of command. | 2013-05-21 | 04:00:00 |
| Microsoft is continuing to work on the issue in Office 365. | Microsoft is continuing to work on the issue in Office 365. | 2013-05-20 | 04:00:00 |
| We are meeting with Microsoft daily. They are continuing to work on the issue in Office 365. | We are meeting with Microsoft daily. They are continuing to work on the issue in Office 365. | 2013-05-17 | 04:00:00 |
| Microsoft engineers are continuing to work on a fix for the issue. | Microsoft engineers are continuing to work on a fix for the issue. | 2013-05-16 | 04:00:00 |
| Microsoft is continuing to work on the issue. | Microsoft is continuing to work on the issue. | 2013-05-16 | 04:00:00 |
| Microsoft is continuing to work on the issue. | Microsoft is continuing to work on the issue. | 2013-05-16 | 04:00:00 |
| This problem has been escalated to Microsoft Support. This issue was first reported on 5/14/2013 at 6:00 pm.\n \nThis does not affect access to your own mail and calendar. Delegated access to Exchange Group Accounts and Resource Accounts using Outlook Web App and Outlook 2010 does not appear to be affected. \n\nUntil the issue is resolved, the workaround is to use Outlook Web App (http://outlook.cornell.edu). | This problem has been escalated to Microsoft Support. This issue was first reported on 5/14/2013 at 6:00 pm.\n \nThis does not affect access to your own mail and calendar. Delegated access to Exchange Group Accounts and Resource Accounts using Outlook Web App and Outlook 2010 does not appear to be affected. \n\nUntil the issue is resolved, the workaround is to use Outlook Web App (http://outlook.cornell.edu). | 2013-05-15 | 04:00:00 |
| The issue is also affecting imap users and the issue appears to be intermittent. We are continuing to work with Microsoft to find a solution. | The issue is also affecting imap users and the issue appears to be intermittent. We are continuing to work with Microsoft to find a solution. | 2013-05-15 | 04:00:00 |
| Microsoft acknowledges the issue but there is no resolution yet. We are continuing to work with Microsoft and will provide another update at 4PM.\n\nThank you very much for your patience. | Microsoft acknowledges the issue but there is no resolution yet. We are continuing to work with Microsoft and will provide another update at 4PM.\n\nThank you very much for your patience. | 2013-05-15 | 04:00:00 |
| Microsoft is applying more resources to the issue. We are waiting for a problem report from Microsoft and either a fix or acceptable workaround. | Microsoft is applying more resources to the issue. We are waiting for a problem report from Microsoft and either a fix or acceptable workaround. | 2013-05-15 | 04:00:00 |