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Unplanned Outage: Network Issues - PCI down

Last Updated:
2013-04-26 00:00:00
Event:
2013-04-26 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Two unrelated issues affected Rhodes Hall. Excessive temperature in the 6th floor server room affected PCI. An unrelated issue with a Rhodes Hall router caused a few minutes of connectivity instability when one of four distribution switches shut down.



Timeline of Changes

Description Current Status Date Time
At this time the remaining 3 distribution switches are handling the load and the network is stable. PCI remains down for campus is down at this time. \n\nTechnicians continue to work on resolving this problem. At this time the remaining 3 distribution switches are handling the load and the network is stable. PCI remains down for campus is down at this time. \n\nTechnicians continue to work on resolving this problem. 2013-04-26 00:00:00
Correction to the initial post: Excessive temperature in the 6th floor server room caused the reboot of a number of machines. The Rhodes router never lost connectivity.\n \nSecond problem between 9:15AM and 918AM:\n\nA port on the Server Farm router disabled itself due to excessive errors at 9:18AM. However, three other links in the group remained fully operational throughout. Network engineers are currently investigating. \n\nServices have returned. Please check your applications to ensure all is working as expected. Correction to the initial post: Excessive temperature in the 6th floor server room caused the reboot of a number of machines. The Rhodes router never lost connectivity.\n \nSecond problem between 9:15AM and 918AM:\n\nA port on the Server Farm router disabled itself due to excessive errors at 9:18AM. However, three other links in the group remained fully operational throughout. Network engineers are currently investigating. \n\nServices have returned. Please check your applications to ensure all is working as expected. 2013-04-26 00:00:00
Both issues have been resolved, and PCI is working as expected.\n\nPrevious status updates linked the two issues. Further investigation showed that they were coincidental and unrelated. Both issues have been resolved, and PCI is working as expected.\n\nPrevious status updates linked the two issues. Further investigation showed that they were coincidental and unrelated. 2013-04-26 00:00:00