Unplanned Outage: Network Issues - PCI down
Last Updated:
2013-04-26 04:00:00
Event:
2013-04-26 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Two unrelated issues affected Rhodes Hall. Excessive temperature in the 6th floor server room affected PCI. An unrelated issue with a Rhodes Hall router caused a few minutes of connectivity instability when one of four distribution switches shut down.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| At this time the remaining 3 distribution switches are handling the load and the network is stable. PCI remains down for campus is down at this time. \n\nTechnicians continue to work on resolving this problem. | At this time the remaining 3 distribution switches are handling the load and the network is stable. PCI remains down for campus is down at this time. \n\nTechnicians continue to work on resolving this problem. | 2013-04-26 | 04:00:00 |
| Correction to the initial post: Excessive temperature in the 6th floor server room caused the reboot of a number of machines. The Rhodes router never lost connectivity.\n \nSecond problem between 9:15AM and 918AM:\n\nA port on the Server Farm router disabled itself due to excessive errors at 9:18AM. However, three other links in the group remained fully operational throughout. Network engineers are currently investigating. \n\nServices have returned. Please check your applications to ensure all is working as expected. | Correction to the initial post: Excessive temperature in the 6th floor server room caused the reboot of a number of machines. The Rhodes router never lost connectivity.\n \nSecond problem between 9:15AM and 918AM:\n\nA port on the Server Farm router disabled itself due to excessive errors at 9:18AM. However, three other links in the group remained fully operational throughout. Network engineers are currently investigating. \n\nServices have returned. Please check your applications to ensure all is working as expected. | 2013-04-26 | 04:00:00 |
| Both issues have been resolved, and PCI is working as expected.\n\nPrevious status updates linked the two issues. Further investigation showed that they were coincidental and unrelated. | Both issues have been resolved, and PCI is working as expected.\n\nPrevious status updates linked the two issues. Further investigation showed that they were coincidental and unrelated. | 2013-04-26 | 04:00:00 |