Performance: Some POP/IMAP users can't connect to Office 365
Last Updated:
2013-04-23 04:00:00
Event:
2013-04-21 04:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
An Office 365 issue is preventing POP or IMAP clients (such as Thunderbird) from accessing mail using a Cornell Optional Email Alias or an Exchange Group Account. (Outlook, Outlook Web App, and ActiveSync (for phones) are fine.)
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Microsoft announced service has been restored. POP/IMAP users can now authenticate to Office 365 using a Cornell Optional Email Alias or an Exchange Group Account. The issue was successfully fixed on April 23 at 12:11 am (UTC). | Microsoft announced service has been restored. POP/IMAP users can now authenticate to Office 365 using a Cornell Optional Email Alias or an Exchange Group Account. The issue was successfully fixed on April 23 at 12:11 am (UTC). | 2013-04-23 | 04:00:00 |
| This issue is only affecting people who use an IMAP or POP client (such as Thunderbird) that is set up to get mail using their Cornell Optional Email Alias or an Exchange Group Account.\n\nAffected individuals can use Outlook Web App (http://outlook.cornell.edu) in the meantime. \n\nMicrosoft's Exchange Engineering team is actively engaged in resolving the issue and applying a patch to the affected servers. | This issue is only affecting people who use an IMAP or POP client (such as Thunderbird) that is set up to get mail using their Cornell Optional Email Alias or an Exchange Group Account.\n\nAffected individuals can use Outlook Web App (http://outlook.cornell.edu) in the meantime. \n\nMicrosoft's Exchange Engineering team is actively engaged in resolving the issue and applying a patch to the affected servers. | 2013-04-22 | 04:00:00 |
| This POP/IMAP issue is also impacting Remedy. Incoming email haven't been processed since Sunday morning. \nOutgoing Remedy email is working fine. \nWe are working on a workaround for Remedy. We are estimating the process to be in place in about 1 hour.\n | This POP/IMAP issue is also impacting Remedy. Incoming email haven't been processed since Sunday morning. \nOutgoing Remedy email is working fine. \nWe are working on a workaround for Remedy. We are estimating the process to be in place in about 1 hour.\n | 2013-04-22 | 04:00:00 |
| This POP/IMAP issue is also impacting Remedy. Incoming email has not been processed since Sunday morning. Outgoing Remedy email is working fine. A workaround for Remedy is underway and is estimated to be available by 11:30 am. | This POP/IMAP issue is also impacting Remedy. Incoming email has not been processed since Sunday morning. Outgoing Remedy email is working fine. A workaround for Remedy is underway and is estimated to be available by 11:30 am. | 2013-04-22 | 04:00:00 |
| The workaround is in place and Remedy has caught up with Incoming email processing. Please, report any Remedy Incoming email issue by calling the IT Service Desk.\n | The workaround is in place and Remedy has caught up with Incoming email processing. Please, report any Remedy Incoming email issue by calling the IT Service Desk.\n | 2013-04-22 | 04:00:00 |
| Microsoft's Exchange Engineering team is continuing to work to resolve the issue with IMAP and POP clients. | Microsoft's Exchange Engineering team is continuing to work to resolve the issue with IMAP and POP clients. | 2013-04-22 | 04:00:00 |
| The Exchange Engineering team at Microsoft is actively in the process of deploying a patch to the impacted servers to remediate this issue. The next update from Microsoft is expected at 11 pm. | The Exchange Engineering team at Microsoft is actively in the process of deploying a patch to the impacted servers to remediate this issue. The next update from Microsoft is expected at 11 pm. | 2013-04-22 | 04:00:00 |