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Performance: Some messages were delayed Friday through Monday

Last Updated:
2013-04-18 04:00:00
Event:
2013-04-16 04:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
A small subset of email was affected by delivery delays that occurred Friday through Monday. Affected messages were delivered as of Tuesday morning.
CIT TDX ID:



Timeline of Changes

Description Current Status Date Time
Between approximately 12 noon on Friday, April 13, and 8:55 am on Tuesday, April 16, about 20,000 messages -- or less than one-quarter of 1% of the 11.9 million messages processed during that time -- were delayed while being scanned by Sophos PureMessage, our spam defense system. \n\nThe issue was corrected and all delayed messages were delivered Tuesday morning. No mail was lost. Additional details will be published in a post-incident report. Between approximately 12 noon on Friday, April 13, and 8:55 am on Tuesday, April 16, about 20,000 messages -- or less than one-quarter of 1% of the 11.9 million messages processed during that time -- were delayed while being scanned by Sophos PureMessage, our spam defense system. \n\nThe issue was corrected and all delayed messages were delivered Tuesday morning. No mail was lost. Additional details will be published in a post-incident report. 2013-04-18 04:00:00
Affected messages were sent from outside the university and addressed to multiple recipients that included NetIDs plus Exchange Group Accounts or Cornell Optional Email Aliases.\n\nThe messages were delivered as usual to the NetID addresses but were delayed for the Exchange Group Accounts or Cornell Optional Email Aliases. \n\nThe delayed messages were released for delivery on Tuesday morning (April 16) at approximately 8:45 am. Affected messages were sent from outside the university and addressed to multiple recipients that included NetIDs plus Exchange Group Accounts or Cornell Optional Email Aliases.\n\nThe messages were delivered as usual to the NetID addresses but were delayed for the Exchange Group Accounts or Cornell Optional Email Aliases. \n\nThe delayed messages were released for delivery on Tuesday morning (April 16) at approximately 8:45 am. 2013-04-16 04:00:00