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Performance: "Message Not Delivered" response for accounts with no routing

Last Updated:
2013-04-08 00:00:00
Event:
2013-04-02 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Individuals who send a message to an account that doesn't have any routing are receiving an uninformative automated response.



Timeline of Changes

Description Current Status Date Time
On Friday, April 5th at 3:30 pm, we disabled the process which was sending confusing "Message Not Delivered" emails in response to emails sent to an address which has no destination email account specified. On Friday, April 5th at 3:30 pm, we disabled the process which was sending confusing "Message Not Delivered" emails in response to emails sent to an address which has no destination email account specified. 2013-04-08 00:00:00
The Subject line is "Message Not Delivered" and the text says "This message was sent to a mailbox that has not been configured. Please confirm the user's address or contact the Cornell University Service Desk at http://www.it.cornell.edu/support\n\nUnfortunately, the automated message does not include the attempted email address or the original Subject of the message. The email headers don't contain this information either. So the sender cannot determine which message was affected. \n\nAlthough the automated response says to contact the IT Service Desk, they also cannot tell which message was affected.\n\nCIT is investigating what caused these automated messages to start being sent, and how best to address the situation.\n The Subject line is "Message Not Delivered" and the text says "This message was sent to a mailbox that has not been configured. Please confirm the user's address or contact the Cornell University Service Desk at http://www.it.cornell.edu/support\n\nUnfortunately, the automated message does not include the attempted email address or the original Subject of the message. The email headers don't contain this information either. So the sender cannot determine which message was affected. \n\nAlthough the automated response says to contact the IT Service Desk, they also cannot tell which message was affected.\n\nCIT is investigating what caused these automated messages to start being sent, and how best to address the situation.\n 2013-04-05 00:00:00