Performance: Email routing lost for small number of users
Last Updated:
2013-04-23 00:00:00
Event:
2013-04-03 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
A very small number of users have reported that they suddenly stopped receiving email. People who email them are receiving an automated error reply.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| We have received no new cases of this issue since April 8th. | We have received no new cases of this issue since April 8th. | 2013-04-23 | 00:00:00 |
| CIT is investigating the underlying cause of this problem.\n\nFewer than 10 cases have been reported between April 3 and April 4. Affected users stop receiving new email and people who send to the account receive an email message response with the text "This message was sent to a mailbox that has not been configured. Please confirm the user’s address or contact the Cornell University Service Desk at http://www.it.cornell.edu/support/".\n\nIf you are seeing this issue, please report the name and NetID to the IT Service Desk (255-5500). Then re-set your mail delivery options in the "Electronic Mail" tab of WhoIAm (https://www.whoiam.cornell.edu/whoiam/jsp/mail.jsp). Be sure to click Update. It will be 1-2 hours before the changes take effect. | CIT is investigating the underlying cause of this problem.\n\nFewer than 10 cases have been reported between April 3 and April 4. Affected users stop receiving new email and people who send to the account receive an email message response with the text "This message was sent to a mailbox that has not been configured. Please confirm the user’s address or contact the Cornell University Service Desk at http://www.it.cornell.edu/support/".\n\nIf you are seeing this issue, please report the name and NetID to the IT Service Desk (255-5500). Then re-set your mail delivery options in the "Electronic Mail" tab of WhoIAm (https://www.whoiam.cornell.edu/whoiam/jsp/mail.jsp). Be sure to click Update. It will be 1-2 hours before the changes take effect. | 2013-04-04 | 00:00:00 |