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Unplanned Outage: Email service to Remedy on Demand

Last Updated:
2013-02-18 00:00:00
Event:
2013-02-15 00:00:00
Status:
Closed
Brief Description:
Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The email engine for Remedy on demand has been down since approximately 5PM Fri Feb. 15h. The email engine will be restarted and should be back by 8AM Monday Feb 18.



Timeline of Changes

Description Current Status Date Time
Technical staff have been notified and are working on the problem. They expect the problem to be resolved in the next 90 minutes. Technical staff have been notified and are working on the problem. They expect the problem to be resolved in the next 90 minutes. 2013-02-18 00:00:00
As of 07:00 The issue with Email to Remedy on Demand has been resolved. As of 07:00 The issue with Email to Remedy on Demand has been resolved. 2013-02-18 00:00:00