Unplanned Outage: Can't Access outlook.cornell.edu-General O365 Issues
Last Updated:
2013-02-12 05:00:00
Event:
2013-02-01 05:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The IT Service Desk is receiving reports that availability of outlook.cornell.edu appears to be improving, as is connectivity for email clients on computers and mobile devices (Outlook 2010, Outlook 2011, etc.)
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Microsoft's summary of issue:\n\nOn February 1, some Microsoft Office 365 customers across multiple geographic regions experienced issues accessing the service. This issue was tied to an update made in the Microsoft network which caused incorrect routing for a portion of the inbound internet traffic.\n\nMicrosoft has made process updates as a result of this incident. | Microsoft's summary of issue:\n\nOn February 1, some Microsoft Office 365 customers across multiple geographic regions experienced issues accessing the service. This issue was tied to an update made in the Microsoft network which caused incorrect routing for a portion of the inbound internet traffic.\n\nMicrosoft has made process updates as a result of this incident. | 2013-02-12 | 05:00:00 |
| We are currently investigating this problem and will notify you with updates on this situation. | We are currently investigating this problem and will notify you with updates on this situation. | 2013-02-01 | 05:00:00 |
| Microsoft is investigating the issue. Some reports from users indicate that accounts that already logged in continue to be connected, but logging in seems to be not working for many. Because of this, if you are already logged in to outlook.cornell.edu, avoid quitting your browser at this time in order to preserve your connection. | Microsoft is investigating the issue. Some reports from users indicate that accounts that already logged in continue to be connected, but logging in seems to be not working for many. Because of this, if you are already logged in to outlook.cornell.edu, avoid quitting your browser at this time in order to preserve your connection. | 2013-02-01 | 05:00:00 |
| The email issue is widespread and is affecting other organizations, as well. It is not specific to Cornell. In addition to difficulty connecting to outlook.cornell.edu, there are also connectivity issues occurring for email applications on computers and mobile devices. | The email issue is widespread and is affecting other organizations, as well. It is not specific to Cornell. In addition to difficulty connecting to outlook.cornell.edu, there are also connectivity issues occurring for email applications on computers and mobile devices. | 2013-02-01 | 05:00:00 |
| The IT Service Desk is receiving reports that outlook.cornell.edu is again available and connectivity issues for other clients appear to have resolved. | The IT Service Desk is receiving reports that outlook.cornell.edu is again available and connectivity issues for other clients appear to have resolved. | 2013-02-01 | 05:00:00 |
| Microsoft Identity Services re-adjusted traffic to use the service capacity that was not affected by the networking issues. Microsoft considers the issue resolved and service restored. \n\nFor reference, the issue was only with the Microsoft Exchange Online service in the cloud, did not affect accounts on the CIT servers, and was widespread across the United States.\n\nDue to the outage, there may be temporary delays in delivery of some email. | Microsoft Identity Services re-adjusted traffic to use the service capacity that was not affected by the networking issues. Microsoft considers the issue resolved and service restored. \n\nFor reference, the issue was only with the Microsoft Exchange Online service in the cloud, did not affect accounts on the CIT servers, and was widespread across the United States.\n\nDue to the outage, there may be temporary delays in delivery of some email. | 2013-02-01 | 05:00:00 |
| Confirming issue is resolved | Confirming issue is resolved | 2013-02-01 | 05:00:00 |