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Unplanned Outage: Elist server outage

Last Updated:
2013-01-14 00:00:00
Event:
2013-01-12 00:00:00
Status:
Closed
Brief Description:
Lyris Elist Service
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The elist server suffered an outage from early Sat morning (2013-Jan-12 02:35) until after the Sun maintenance work. The service was fully restored and caught up with the backlog of postings and commands by (2013-Jan-13 12:30). It appears that the Lyris LM server internally dead locked.



Timeline of Changes

Description Current Status Date Time
We are working with both the vendor and systems to determine the root cause of the problem. We are working with both the vendor and systems to determine the root cause of the problem. 2013-01-14 00:00:00