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Performance: Some Issues Distributing Email to WhoIAm External Addresses

Last Updated:
2013-02-05 00:00:00
Event:
2013-01-11 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT is investigating reports of email failing to be delivered to some or all WhoIAm external addresses.



Timeline of Changes

Description Current Status Date Time
The underlying cause was resolved on January 17. \n\nCIT initially attempted to identify the messages that were affected by this issue. However, the processing time to do so would take weeks to complete, since it would require parsing through millions of successful transactions. \n The underlying cause was resolved on January 17. \n\nCIT initially attempted to identify the messages that were affected by this issue. However, the processing time to do so would take weeks to complete, since it would require parsing through millions of successful transactions. \n 2013-02-05 00:00:00
Although the problem still exists, we have understanding of some parts of the problem and have begun steps to fix them. We still do not have an ETA for full resolution. \nPlease continue to report incidents of this problem. Although the problem still exists, we have understanding of some parts of the problem and have begun steps to fix them. We still do not have an ETA for full resolution. \nPlease continue to report incidents of this problem. 2013-01-15 00:00:00
We have confirmed some reports and somewhat narrowed the problem to routing within the Exchange environment. However we are still trying to determine the cause. \n\nIf you have experienced a problem like this, please report it to the Cornell IT Service Desk. We have confirmed some reports and somewhat narrowed the problem to routing within the Exchange environment. However we are still trying to determine the cause. \n\nIf you have experienced a problem like this, please report it to the Cornell IT Service Desk. 2013-01-11 00:00:00
01/11/2013 12:20: We have confirmed some reports and somewhat narrowed the problem to routing within the Exchange environment. However we are still trying to determine the cause. \n\nIf you have experienced a problem like this, please report it to the Cornell IT Service Desk.\n 01/11/2013 12:20: We have confirmed some reports and somewhat narrowed the problem to routing within the Exchange environment. However we are still trying to determine the cause. \n\nIf you have experienced a problem like this, please report it to the Cornell IT Service Desk.\n 2013-01-11 00:00:00