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Performance: Office 365 delegation issues, Exchange Group Account issues

Last Updated:
2013-11-25 00:00:00
Event:
2013-01-10 00:00:00
Status:
Closed
Brief Description:
Office 365
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT is troubleshooting persisting, separate issues with Office 365 involving delegation and involving Exchange Group Accounts.



Timeline of Changes

Description Current Status Date Time
The process for synchronizing Exchange Group Accounts was modified to account for a problem that can occur with access permissions if a person attempts to access an Exchange Group Account between the time the user is added to the account (via the Exchange Account Manager tool) and the time when the group membership record is updated. The process for synchronizing Exchange Group Accounts was modified to account for a problem that can occur with access permissions if a person attempts to access an Exchange Group Account between the time the user is added to the account (via the Exchange Account Manager tool) and the time when the group membership record is updated. 2013-11-25 00:00:00
Please see the Office 365 "known issues and troubleshooting tips" page for the latest updates:\n\nhttp://www.it.cornell.edu/services/guides/facstaff_email/known-issues.cfm Please see the Office 365 "known issues and troubleshooting tips" page for the latest updates:\n\nhttp://www.it.cornell.edu/services/guides/facstaff_email/known-issues.cfm 2013-06-18 00:00:00
Please see the Office 365 "known issues and troubleshooting tips" page for the latest updates:\nhttp://www.it.cornell.edu/services/guides/facstaff_email/office365/trouble.cfm Please see the Office 365 "known issues and troubleshooting tips" page for the latest updates:\nhttp://www.it.cornell.edu/services/guides/facstaff_email/office365/trouble.cfm 2013-02-05 00:00:00
Delegation issues:\n\nWhen some delegates open calendar invitations in their role as a delegate, their email client becomes unresponsive for 1-3 minutes. The issue is known to occur with Outlook 2010 and Outlook Web App. The issue is affecting some, not all, delegates.\n\nExchange Group Account issues:\n\nSome individuals have reported that they cannot access Exchange Group Accounts (special mailboxes) and that the recommended methods for accessing those accounts are not working. This issue is affecting some, not all, individuals who use Exchange Group Accounts. See http://www.it.cornell.edu/services/guides/facstaff_email/office365/trouble.cfm ("If you access Exchange Group Accounts") for the latest information.\n\nNote:\nKnown but unresolved issues with Office 365, and troubleshooting tips for common Office 365 problems, are now documented here:\nhttp://www.it.cornell.edu/services/guides/facstaff_email/office365/trouble.cfm\n\nIf you’re seeing any problems with Office 365, please continue reporting them to the IT Service Desk. The more data points we have, the more successful we can be in identifying underlying causes:\nhttp://www.it.cornell.edu/support/ Delegation issues:\n\nWhen some delegates open calendar invitations in their role as a delegate, their email client becomes unresponsive for 1-3 minutes. The issue is known to occur with Outlook 2010 and Outlook Web App. The issue is affecting some, not all, delegates.\n\nExchange Group Account issues:\n\nSome individuals have reported that they cannot access Exchange Group Accounts (special mailboxes) and that the recommended methods for accessing those accounts are not working. This issue is affecting some, not all, individuals who use Exchange Group Accounts. See http://www.it.cornell.edu/services/guides/facstaff_email/office365/trouble.cfm ("If you access Exchange Group Accounts") for the latest information.\n\nNote:\nKnown but unresolved issues with Office 365, and troubleshooting tips for common Office 365 problems, are now documented here:\nhttp://www.it.cornell.edu/services/guides/facstaff_email/office365/trouble.cfm\n\nIf you’re seeing any problems with Office 365, please continue reporting them to the IT Service Desk. The more data points we have, the more successful we can be in identifying underlying causes:\nhttp://www.it.cornell.edu/support/ 2013-01-10 00:00:00