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Performance: Turnitin connection problems

Last Updated:
2012-12-12 00:00:00
Event:
2012-12-07 00:00:00
Status:
Closed
Brief Description:
Turnitin
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We are experiencing connection problems with the Turnitin service. Instructors have reported getting an error creating a new or editing existing Turnitin assignments through Blackboard. We are working with the vendor to resolve this issue and will update you on the progress.



Timeline of Changes

Description Current Status Date Time
The connection to Turnitin service has now been restored. We will continue to work closely with vendor engineers to make sure root cause is permanently addressed.\n\nIf you have any concerns or need assistance, please contact us by phone at 255-9760 or email atc_support@cornell.eduailto:atc_support@cornell.edu>. The connection to Turnitin service has now been restored. We will continue to work closely with vendor engineers to make sure root cause is permanently addressed.\n\nIf you have any concerns or need assistance, please contact us by phone at 255-9760 or email atc_support@cornell.eduailto:atc_support@cornell.edu>. 2012-12-12 00:00:00
We continue to work with the vendor to resolve Turnitin connectivity problem.\n\nAs a workaround, you can collect assignments electronically using Blackboard Assignment tool. Instructions are found at:http://bbhelp.cit.cornell.edu/assignments/. Our staff are available to assist you. Please contact us by phone at 255-9760 or email atc_support@cornell.eduailto:atc_support@cornell.edu>. We continue to work with the vendor to resolve Turnitin connectivity problem.\n\nAs a workaround, you can collect assignments electronically using Blackboard Assignment tool. Instructions are found at:http://bbhelp.cit.cornell.edu/assignments/. Our staff are available to assist you. Please contact us by phone at 255-9760 or email atc_support@cornell.eduailto:atc_support@cornell.edu>. 2012-12-11 00:00:00
We continue to experience connection problems with the Turnitin service. We are working with the vendor to resolve this issue.\n\nAs a workaround, to collect assignments electronically, please use Blackboard Assignment tool. Instructions are found at:http://bbhelp.cit.cornell.edu/assignments/. Our staff are available to assist you. Please contact us by phone at 255-9760 or emailatc_support@cornell.eduailto:atc_support@cornell.edu>. We continue to experience connection problems with the Turnitin service. We are working with the vendor to resolve this issue.\n\nAs a workaround, to collect assignments electronically, please use Blackboard Assignment tool. Instructions are found at:http://bbhelp.cit.cornell.edu/assignments/. Our staff are available to assist you. Please contact us by phone at 255-9760 or emailatc_support@cornell.eduailto:atc_support@cornell.edu>. 2012-12-10 00:00:00