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Unplanned Outage: Kronos: Apply Service Pack 5 (pembroke10-14)

Last Updated:
2012-12-03 00:00:00
Event:
2012-12-02 00:00:00
Status:
Closed
Brief Description:
Kronos
User Impact:
Kronos will be unavailable while the service pack is applied; users will see the sorry page.\nAfter the patch, no noticeable change to users unless they had previously encountered one of several bugs that are fixed inthis service pack.
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Kronos will be unavailable on Sunday December 2, 2012 beginning at 6am for a software update.\n\nService Pack 5 will be applied to the Kronos servers. This software update includes fixes for several bugs. Our experience indicates that the installation ...



Timeline of Changes

Description Current Status Date Time
Kronos is now available to users. There may be a delay with clock punches appearing on timecards, but they should all be processed by early afternoon.\n\nDetails: The service pack (SP5) has been successfully applied to two of the Kronos servers. We will be taking a planned outage this evening to update the remaining Kronos servers. More details on timing will be provided in a separate announcement.\n Kronos is now available to users. There may be a delay with clock punches appearing on timecards, but they should all be processed by early afternoon.\n\nDetails: The service pack (SP5) has been successfully applied to two of the Kronos servers. We will be taking a planned outage this evening to update the remaining Kronos servers. More details on timing will be provided in a separate announcement.\n 2012-12-03 00:00:00
Problems have been encountered with the software patching on Kronos servers. We will continue to investigate and analyze the situation,. If the problem is unresolved overnight, we will contact the vendor for assistance in the morning. Users should be aware that Kronos web access may be unavailable throughout the morning on December 3.\n\nClocks will continue to accept punches which will be uploaded when Kronos is once again online.\n\n Problems have been encountered with the software patching on Kronos servers. We will continue to investigate and analyze the situation,. If the problem is unresolved overnight, we will contact the vendor for assistance in the morning. Users should be aware that Kronos web access may be unavailable throughout the morning on December 3.\n\nClocks will continue to accept punches which will be uploaded when Kronos is once again online.\n\n 2012-12-02 00:00:00