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Unplanned Outage: Remedy is unavailable

Last Updated:
2012-11-14 00:00:00
Event:
2012-11-14 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Remedy is currently not responding. Customers are unable to reach Remedy at this time.



Timeline of Changes

Description Current Status Date Time
The CIT Remedy Administrator is working with BMC to resolve the problem. We will post updates as soon as they become available. The CIT Remedy Administrator is working with BMC to resolve the problem. We will post updates as soon as they become available. 2012-11-14 00:00:00
Remedy is now available again. Customers should now be able to connect to Remedy. Please report any further problems to the IT Service Desk (itservicedesk@cornell.edu), or call 255-5500. Remedy is now available again. Customers should now be able to connect to Remedy. Please report any further problems to the IT Service Desk (itservicedesk@cornell.edu), or call 255-5500. 2012-11-14 00:00:00
Remedy is not responding again. BMC has been contacted again and they are now reporting that they are experiencing a network issue and are working as fast as possible to resolve this issue. Remedy is not responding again. BMC has been contacted again and they are now reporting that they are experiencing a network issue and are working as fast as possible to resolve this issue. 2012-11-14 00:00:00
BMC reports the problem is with one of their ISPs. They are not sure of the ETA yet. They have escalated to the highest levels in their organization, the entire exec team from BMC is involved and working to resolve this problem. BMC reports the problem is with one of their ISPs. They are not sure of the ETA yet. They have escalated to the highest levels in their organization, the entire exec team from BMC is involved and working to resolve this problem. 2012-11-14 00:00:00
The vendor was able to reroute the network path to force traffic to their backup circuit.\n\nRemedy is functioning normally. The vendor was able to reroute the network path to force traffic to their backup circuit.\n\nRemedy is functioning normally. 2012-11-14 00:00:00