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Performance: Issue with Email Routing for a Few Individuals

Last Updated:
2012-11-19 00:00:00
Event:
2012-11-13 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
An issue has been reported to CIT where a small number of students have had email routing from their NetID@cornell.edu address become non-functional. The target address of the routing (e.g. NetID@cmail.cornell.edu) remains available for direct mailing in these cases. \n\nCIT staff are investigating in conjunction with the providers of the status info, including the Registrar and Alumni Affairs.\n\nPlease report if you experience this issue to the IT Service Desk (email itservicedesk@cornell.edu or call 607 255-5500). \n\nWe are providing direct updates to all individuals who have reported they are affected.



Timeline of Changes

Description Current Status Date Time
This issue is resolved. This issue is resolved. 2012-11-19 00:00:00
We are continuing to investigate and will provide another update this afternoon, or sooner if the issue is resolved prior to that time.\n\nThank you for your patience. We are continuing to investigate and will provide another update this afternoon, or sooner if the issue is resolved prior to that time.\n\nThank you for your patience. 2012-11-14 00:00:00
We are going to continue to investigate this, as we've identified one additional case. However, we believe all previously reported cases to be resolved and will communicate directly with each person about their unique situation. We are going to continue to investigate this, as we've identified one additional case. However, we believe all previously reported cases to be resolved and will communicate directly with each person about their unique situation. 2012-11-14 00:00:00
We will provide another update this afternoon, or sooner if the issue is resolved prior to that time.\n\nThank you for your patience. We will provide another update this afternoon, or sooner if the issue is resolved prior to that time.\n\nThank you for your patience. 2012-11-13 00:00:00
We are continuing to investigate and will provide another update tomorrow, Wednesday November 14, around noon.\n\nThank you for your patience. We are continuing to investigate and will provide another update tomorrow, Wednesday November 14, around noon.\n\nThank you for your patience. 2012-11-13 00:00:00