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Performance: Some users' access to Outlook Web App (OWA)

Last Updated:
2012-10-17 00:00:00
Event:
2012-10-08 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some users are unable to access Outlook Web App (OWA) and instead see the error "A problem occurred while you were trying to use your mailbox."



Timeline of Changes

Description Current Status Date Time
Updates will be posted via the other Exchange-related status alert: \nhttp://www.it.cornell.edu/services/alert.cfm?id=2287 Updates will be posted via the other Exchange-related status alert: \nhttp://www.it.cornell.edu/services/alert.cfm?id=2287 2012-10-17 00:00:00
CIT is continuing to investigate the cause of this issue. Some of the affected users can use an email client to connect to their email account, and some cannot. CIT is continuing to investigate the cause of this issue. Some of the affected users can use an email client to connect to their email account, and some cannot. 2012-10-15 00:00:00
We are investigating this issue. Please report errors of this kind to the IT Service Desk if the problem continues in the morning. We are investigating this issue. Please report errors of this kind to the IT Service Desk if the problem continues in the morning. 2012-10-08 00:00:00