Performance: Email from Lyris elists to gmail addresses are being delayed
Last Updated:
2012-10-15 04:00:00
Event:
2012-10-08 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
As a side effect of the Lyris upgrade on 10/7/12 email from Lyris elists to Gmail addresses are being delayed. A case has been opened with the Lyris vendor and a workaround is being put in place to restore Lyris mail flow to Gmail accounts.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The workaround is working fine. Emails to Gmail subscribers from elists are being sent with no problems at this time. CIT technical staff are working with the vendor on the problem and will continue to monitor the situation to ensure email continues to flow. | The workaround is working fine. Emails to Gmail subscribers from elists are being sent with no problems at this time. CIT technical staff are working with the vendor on the problem and will continue to monitor the situation to ensure email continues to flow. | 2012-10-09 | 04:00:00 |
| Email Administrators are working with the Vendor to resolve this issue. | Email Administrators are working with the Vendor to resolve this issue. | 2012-10-08 | 04:00:00 |
| The workaround has failed. At the moment email from elists to gmail is not getting through.\nWe are working to develop an alternate workaround.\n | The workaround has failed. At the moment email from elists to gmail is not getting through.\nWe are working to develop an alternate workaround.\n | 2012-10-08 | 04:00:00 |