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Unplanned Outage: Remedy on Demand issues

Last Updated:
2012-10-05 00:00:00
Event:
2012-10-05 00:00:00
Status:
Closed
Brief Description:
Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Users unable to access Remedy On Demand.\nGetting Unable to setup data connection \nerror code ARWARN 9351.



Timeline of Changes

Description Current Status Date Time
CIT Technical staff are investigating. CIT Technical staff are investigating. 2012-10-05 00:00:00
CIT contacted vendor BMC who is working on restoring the service. They are currently restarting the Mid-tier VM and will evaluate the status. CIT contacted vendor BMC who is working on restoring the service. They are currently restarting the Mid-tier VM and will evaluate the status. 2012-10-05 00:00:00
Remedy has been restored. Remedy has been restored. 2012-10-05 00:00:00