Unplanned Outage: Remedy on Demand issues
Last Updated:
2012-10-05 04:00:00
Event:
2012-10-05 04:00:00
Status:
Closed
Brief Description:
Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Users unable to access Remedy On Demand.\nGetting Unable to setup data connection \nerror code ARWARN 9351.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT Technical staff are investigating. | CIT Technical staff are investigating. | 2012-10-05 | 04:00:00 |
| CIT contacted vendor BMC who is working on restoring the service. They are currently restarting the Mid-tier VM and will evaluate the status. | CIT contacted vendor BMC who is working on restoring the service. They are currently restarting the Mid-tier VM and will evaluate the status. | 2012-10-05 | 04:00:00 |
| Remedy has been restored. | Remedy has been restored. | 2012-10-05 | 04:00:00 |