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Performance: Possible WebEx Audio Quality Issue

Last Updated:
2012-09-26 00:00:00
Event:
2012-09-14 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Cisco has reported that some users of its WebEx service have reported quality issues with Cisco WebEx Teleconference, such as noise, clipping, and static.\n\nAt this time, we are not aware of any incidence of these audio issues having impacted Cornell's WebEx service, and the problems may not extend to Cornell's WebEx service at all; but the possibility does exist that this issue could affect Cornell users.\n\nPlease notify the IT Service Desk if you experience any audio issues while using WebEx, so that we can provide reports to CISCO. Call 255-5500 or email itservicedesk@cornell.edu. Additionally, if you are experiencing this issue, you may consider using an external phone bridge or conference call rather than the integrated Cisco WebEx Teleconference, or use the WebEx Voice Over IP (VOIP) feature for the audio portion of any WebEx events. Doing so should allow you to circumvent any audio issues with the Cisco WebEx Teleconference.



Timeline of Changes

Description Current Status Date Time
UPDATE: Although Cisco WebEx is continuing to monitor and investigate this issue, they have applied a fix intended to address this reported problems. Their ongoing investigation at this stage is now to confirm the effectiveness of the applied fix. Barring further updates indicating that additional work is required, we are closing this incident. If you do encounter any audio issues with the Cisco WebEx Teleconference (such as noise, clipping, and static), please notify the IT Service Desk so that we can report this to Cisco and re-open this incident. Call 255-5500 or email itservicedesk@cornell.edu. UPDATE: Although Cisco WebEx is continuing to monitor and investigate this issue, they have applied a fix intended to address this reported problems. Their ongoing investigation at this stage is now to confirm the effectiveness of the applied fix. Barring further updates indicating that additional work is required, we are closing this incident. If you do encounter any audio issues with the Cisco WebEx Teleconference (such as noise, clipping, and static), please notify the IT Service Desk so that we can report this to Cisco and re-open this incident. Call 255-5500 or email itservicedesk@cornell.edu. 2012-09-26 00:00:00
Although Cisco WebEx is continuing to monitor and investigate this issue, they have applied a fix intended to address this reported problems. Their ongoing investigation at this stage is now to confirm the effectiveness of the applied fix. Barring further updates indicating that additional work is required, we are closing this incident. If you do encounter any audio issues with the Cisco WebEx Teleconference (such as noise, clipping, and static), please notify the IT Service Desk so that we can report this to Cisco and re-open this incident. Call 255-5500 or email itservicedesk@cornell.edu. Although Cisco WebEx is continuing to monitor and investigate this issue, they have applied a fix intended to address this reported problems. Their ongoing investigation at this stage is now to confirm the effectiveness of the applied fix. Barring further updates indicating that additional work is required, we are closing this incident. If you do encounter any audio issues with the Cisco WebEx Teleconference (such as noise, clipping, and static), please notify the IT Service Desk so that we can report this to Cisco and re-open this incident. Call 255-5500 or email itservicedesk@cornell.edu. 2012-09-26 00:00:00
At least one instance of this issue has been encountered using the Cornell WebEx service. Cisco continues to report that their WebEx Engineers are investigating the issue diligently and Cisco is continuing to provide us with regular updates. At least one instance of this issue has been encountered using the Cornell WebEx service. Cisco continues to report that their WebEx Engineers are investigating the issue diligently and Cisco is continuing to provide us with regular updates. 2012-09-21 00:00:00
As of Tuesday, September 18th at 3:00 AM, Cisco is still receiving reports of choppy audio quality with Cisco WebEx Teleconference for some customers, and are continuing to investigate. We will provide another update as soon as CISCO has confirmed information to report. As of Tuesday, September 18th at 3:00 AM, Cisco is still receiving reports of choppy audio quality with Cisco WebEx Teleconference for some customers, and are continuing to investigate. We will provide another update as soon as CISCO has confirmed information to report. 2012-09-18 00:00:00
Cisco WebEx Engineers are actively investigating the issue. Cisco WebEx Engineers are actively investigating the issue. 2012-09-14 00:00:00