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Performance: All Kaltura @ Cornell services

Last Updated:
2012-08-08 00:00:00
Event:
2012-07-18 00:00:00
Status:
Closed
Brief Description:
Blackboard, Video on Demand Service, Video Platform Service
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
All Kaltura @ Cornell services, including Blackboard, the Video on Demand Service, & the Video Platform Service, are currently experiencing an issue preventing users from being able to delete content. Other functions do not appear to be impacted at this time. Only the capability to delete content appears to be affected.



Timeline of Changes

Description Current Status Date Time
We have confirmed the patch was applied and the issue is resolved.\n\nWe appreciate your patience as we worked with the vendor to resolve this issue.\n\nThank you. We have confirmed the patch was applied and the issue is resolved.\n\nWe appreciate your patience as we worked with the vendor to resolve this issue.\n\nThank you. 2012-08-08 00:00:00
Kaltura reports that the patch scheduled for Sunday was delayed and they will be providing an updated implementation time shortly.\n\nThis issue continues to be a priority; we will report as soon as we know when the patch will be applied.\n\nThank you very much for your patience. Kaltura reports that the patch scheduled for Sunday was delayed and they will be providing an updated implementation time shortly.\n\nThis issue continues to be a priority; we will report as soon as we know when the patch will be applied.\n\nThank you very much for your patience. 2012-08-06 00:00:00
Kaltura has informed us that the patch will be applied tomorrow, Tuesday August 7. There should be no interruption in service during the change. Once we are informed the patch is complete, we will check to see if it worked to fix the issue and report back to you as soon as we know.\n\nThank you again. Kaltura has informed us that the patch will be applied tomorrow, Tuesday August 7. There should be no interruption in service during the change. Once we are informed the patch is complete, we will check to see if it worked to fix the issue and report back to you as soon as we know.\n\nThank you again. 2012-08-06 00:00:00
The Kaltura vendor believes they have identified the issue. A patch is scheduled to be applied to the vendor-side systems on Sunday, August 5. Stakeholders have been notified, and the change will be logged with CCAB as a non-CIT event.\n\nWe will test the patch first thing Monday August 6 to confirm if the issue is fixed and report results at that time.\n\nThank you, again, for your patience. The Kaltura vendor believes they have identified the issue. A patch is scheduled to be applied to the vendor-side systems on Sunday, August 5. Stakeholders have been notified, and the change will be logged with CCAB as a non-CIT event.\n\nWe will test the patch first thing Monday August 6 to confirm if the issue is fixed and report results at that time.\n\nThank you, again, for your patience. 2012-08-01 00:00:00
The vendor is continuing to investigate. The vendor is continuing to investigate. 2012-07-30 00:00:00
The vendor is still investigating; they have assured us that the urgency of the issue has been communicated to their engineers. We have requested an estimate for how long this issue may take to resolve.\n\nWe will provide another update on Monday July 30, or as soon as we have news to report.\n\nThank you for your patience and understanding. The vendor is still investigating; they have assured us that the urgency of the issue has been communicated to their engineers. We have requested an estimate for how long this issue may take to resolve.\n\nWe will provide another update on Monday July 30, or as soon as we have news to report.\n\nThank you for your patience and understanding. 2012-07-26 00:00:00
The vendor is continuing to investigate.\n\nWe will provide progress updates when we have something to report or once daily, at a minimum, until this issue is resolved.\n\nThank you very much for your patience. The vendor is continuing to investigate.\n\nWe will provide progress updates when we have something to report or once daily, at a minimum, until this issue is resolved.\n\nThank you very much for your patience. 2012-07-24 00:00:00
The vendor did complete the patch on Sunday, July 22, as scheduled; however, it did not resolve the issue preventing users from being able to delete content on Kaltura services.\n\nThe vendor is aware and is prioritizing this issue and investigating currently to resolve it.\n\nWe will provide progress updates when we have something to report or once daily, at a minimum, until this issue is resolved.\n\nThank you very much for your patience.\n\n The vendor did complete the patch on Sunday, July 22, as scheduled; however, it did not resolve the issue preventing users from being able to delete content on Kaltura services.\n\nThe vendor is aware and is prioritizing this issue and investigating currently to resolve it.\n\nWe will provide progress updates when we have something to report or once daily, at a minimum, until this issue is resolved.\n\nThank you very much for your patience.\n\n 2012-07-23 00:00:00
After some investigation, the vendor believes the issue may be related to a recent vendor upgrade/patch completed last Sunday July 15. The upgrade is a two-stage process which was logged with the CIT Change Advisory Board (CCAB) as a "Non-CIT Event." The second half will be completed this Sunday July 22, approximately mid-day. The vendor believes that applying the system–wide patch to complete the upgrade may resolve this issue.\n \nCIT has confirmed that if the issue is not resolved by the patch applied on July 22, the vendor will continue to investigate as a high priority issue. After some investigation, the vendor believes the issue may be related to a recent vendor upgrade/patch completed last Sunday July 15. The upgrade is a two-stage process which was logged with the CIT Change Advisory Board (CCAB) as a "Non-CIT Event." The second half will be completed this Sunday July 22, approximately mid-day. The vendor believes that applying the system–wide patch to complete the upgrade may resolve this issue.\n \nCIT has confirmed that if the issue is not resolved by the patch applied on July 22, the vendor will continue to investigate as a high priority issue. 2012-07-20 00:00:00
The issue has been escalated to the vendor and is under investigation. The issue has been escalated to the vendor and is under investigation. 2012-07-18 00:00:00