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Unplanned Outage: Kronos Application

Last Updated:
2012-05-19 00:00:00
Event:
2012-05-19 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
After the Kronos restart at the end of the planned patching this morning of Kronos servers, the Kronos clocks stopped communicating with the Kronos application. As a result, clock punches are not being collected/processed and will not appear on employee timecards. CIT staff have not yet identified the cause but will continue to troubleshoot. Meanwhile, clock punches are stored on the clocks, and we expect to be able to retrieve them when the problem is resolved.



Timeline of Changes

Description Current Status Date Time
The Kronos web application is currently unavailable, but should be back in about half an hour. The Kronos web application is currently unavailable, but should be back in about half an hour. 2012-05-19 00:00:00
Kronos is fully functional. Punches submitted at clocks are being collected and applied to timecards. Kronos is fully functional. Punches submitted at clocks are being collected and applied to timecards. 2012-05-19 00:00:00