Unplanned Outage: People Search Unavailable
Last Updated:
2009-03-19 04:00:00
Event:
2009-03-19 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The Cornell People Search is currently unavailable.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT Technicians are aware of the problem and are investigating. | CIT Technicians are aware of the problem and are investigating. | 2009-03-19 | 04:00:00 |
| The Cornell Directory is available, the problem as reported is with the People Search. Technicians are still working on resolving this issue. | The Cornell Directory is available, the problem as reported is with the People Search. Technicians are still working on resolving this issue. | 2009-03-19 | 04:00:00 |
| CIT Technicians have fixed the problem with the People Search. If you experience any further problems with the people search, please contact the Network Operations Center (NOC) at 255-9900. | CIT Technicians have fixed the problem with the People Search. If you experience any further problems with the people search, please contact the Network Operations Center (NOC) at 255-9900. | 2009-03-19 | 04:00:00 |
| People Search problem has been resolved. | People Search problem has been resolved. | 2009-03-19 | 04:00:00 |
| Details on problem and resolution: \n\nParts of www.cornell.edu: People Search\n (http://www.cornell.edu/search/index.cfm?tab=people) and Trustees\n (http://www.cornell.edu/trustees/) were unavailable after a restart\n of ColdFusion this morning at 6:15. This was due to code that was\n pointing to retired DNS entries for the directory server. The\n restart of CF prompted a refresh of its DNS cache and it could no \n longer resolve the now-retired entries. The code was modified to\n reflect the correct DNS entries for the directory.\n\n | Details on problem and resolution: \n\nParts of www.cornell.edu: People Search\n (http://www.cornell.edu/search/index.cfm?tab=people) and Trustees\n (http://www.cornell.edu/trustees/) were unavailable after a restart\n of ColdFusion this morning at 6:15. This was due to code that was\n pointing to retired DNS entries for the directory server. The\n restart of CF prompted a refresh of its DNS cache and it could no \n longer resolve the now-retired entries. The code was modified to\n reflect the correct DNS entries for the directory.\n\n | 2009-03-19 | 04:00:00 |