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Unplanned Outage: People Search Unavailable

Last Updated:
2009-03-19 00:00:00
Event:
2009-03-19 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The Cornell People Search is currently unavailable.



Timeline of Changes

Description Current Status Date Time
CIT Technicians are aware of the problem and are investigating. CIT Technicians are aware of the problem and are investigating. 2009-03-19 00:00:00
The Cornell Directory is available, the problem as reported is with the People Search. Technicians are still working on resolving this issue. The Cornell Directory is available, the problem as reported is with the People Search. Technicians are still working on resolving this issue. 2009-03-19 00:00:00
CIT Technicians have fixed the problem with the People Search. If you experience any further problems with the people search, please contact the Network Operations Center (NOC) at 255-9900. CIT Technicians have fixed the problem with the People Search. If you experience any further problems with the people search, please contact the Network Operations Center (NOC) at 255-9900. 2009-03-19 00:00:00
People Search problem has been resolved. People Search problem has been resolved. 2009-03-19 00:00:00
Details on problem and resolution: \n\nParts of www.cornell.edu: People Search\n (http://www.cornell.edu/search/index.cfm?tab=people) and Trustees\n (http://www.cornell.edu/trustees/) were unavailable after a restart\n of ColdFusion this morning at 6:15. This was due to code that was\n pointing to retired DNS entries for the directory server. The\n restart of CF prompted a refresh of its DNS cache and it could no \n longer resolve the now-retired entries. The code was modified to\n reflect the correct DNS entries for the directory.\n\n Details on problem and resolution: \n\nParts of www.cornell.edu: People Search\n (http://www.cornell.edu/search/index.cfm?tab=people) and Trustees\n (http://www.cornell.edu/trustees/) were unavailable after a restart\n of ColdFusion this morning at 6:15. This was due to code that was\n pointing to retired DNS entries for the directory server. The\n restart of CF prompted a refresh of its DNS cache and it could no \n longer resolve the now-retired entries. The code was modified to\n reflect the correct DNS entries for the directory.\n\n 2009-03-19 00:00:00