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Unplanned Outage: Email issue affecting less than 1% of messages

Last Updated:
2012-04-03 00:00:00
Event:
2012-04-02 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
A very small number of email messages being sent from Cornell are currently being blocked by external mail providers that use SpamCop to control spam.



Timeline of Changes

Description Current Status Date Time
Cornell has been removed from the blacklist. Cornell has been removed from the blacklist. 2012-04-03 00:00:00
The issue is that Cornell is currently on the black list used by SpamCop, which means messages from the Cornell email system are being rejected as spam. This is a temporary block and should be lifted by 9 pm today (April 2).\n\nPREVIOUS DESCRIPTION:\nAs a result of events this weekend, Cornell is on the spamcop black list. We should be off by the end of the day.\n\nThe user experience of this is that they when they send email to an off campus address that uses spamcop, that ISP will refuse the mail and our user will get an error that says something like:\n\n (reason: 554 5.7.1 Service unavailable; Client host [128.253.83.163] blocked using bl.spamcop.net; Blocked - seehttp://www.spamcop.net/bl.shtml?128.253.83.163) The issue is that Cornell is currently on the black list used by SpamCop, which means messages from the Cornell email system are being rejected as spam. This is a temporary block and should be lifted by 9 pm today (April 2).\n\nPREVIOUS DESCRIPTION:\nAs a result of events this weekend, Cornell is on the spamcop black list. We should be off by the end of the day.\n\nThe user experience of this is that they when they send email to an off campus address that uses spamcop, that ISP will refuse the mail and our user will get an error that says something like:\n\n (reason: 554 5.7.1 Service unavailable; Client host [128.253.83.163] blocked using bl.spamcop.net; Blocked - seehttp://www.spamcop.net/bl.shtml?128.253.83.163) 2012-04-02 00:00:00