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Unplanned Outage: Some E-List Issues

Last Updated:
2009-03-11 00:00:00
Event:
2009-03-02 00:00:00
Status:
Closed
Brief Description:
E-Lists
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Several E-Lists (i.e. net-announce-l, special-conditions-l, and cul-dshelp-l) are currently down.



Timeline of Changes

Description Current Status Date Time
E-lists now up and working. E-lists now up and working. 2009-03-11 00:00:00
No further updates provided. No further updates provided. 2009-03-03 00:00:00
No further updates provided. No further updates provided. 2009-03-03 00:00:00
The problem with Lyris was resolved by restarting the Oracle database that the Lyris ListManager relies on, which was done around 4:15 pm March 2. Running out of resources for the Oracle database appears to have been the cause. The Lyris upgrade being planned for spring break should resolve this.\n\nThe outage affected the 46 e-lists on the second instance of Lyris ListManager, including NET-ANNOUNCE-L and SPECIALCONDITIONS-L. It appears about 150 messages were delayed between 8:45 am March 1 and 4:15 pm March 2. You can tell if an e-list was affected by looking at its mail routing in the Cornell directory: affected e-lists have\n @hp.list.cornell.edu\n @appgen.list.cornell.edu The problem with Lyris was resolved by restarting the Oracle database that the Lyris ListManager relies on, which was done around 4:15 pm March 2. Running out of resources for the Oracle database appears to have been the cause. The Lyris upgrade being planned for spring break should resolve this.\n\nThe outage affected the 46 e-lists on the second instance of Lyris ListManager, including NET-ANNOUNCE-L and SPECIALCONDITIONS-L. It appears about 150 messages were delayed between 8:45 am March 1 and 4:15 pm March 2. You can tell if an e-list was affected by looking at its mail routing in the Cornell directory: affected e-lists have\n @hp.list.cornell.edu\n @appgen.list.cornell.edu 2009-03-03 00:00:00
Lyris administrator is currently investigating. Lyris administrator is currently investigating. 2009-03-02 00:00:00
Lyris administrator has resolved an issue with some E-Lists. Messages are now being sent out on the following E-Lists (i.e. net-announce-l, special-conditions-l, and cul-dshelp-l). Lyris administrator has resolved an issue with some E-Lists. Messages are now being sent out on the following E-Lists (i.e. net-announce-l, special-conditions-l, and cul-dshelp-l). 2009-03-02 00:00:00