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Performance: Exchange mail issue affecting small number of users

Last Updated:
2012-01-20 00:00:00
Event:
2012-01-15 00:00:00
Status:
Closed
Brief Description:
Exchange
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
A mail delivery issue is affecting about 140 individuals who have their Cornell Exchange mail forwarded to a non-Exchange address. CIT has investigated and is working to fix the problem.



Timeline of Changes

Description Current Status Date Time
The directory error has been corrected, and the mail that was pending for the affected individuals has been delivered to their non-Exchange addresses.\n\nPlease contact the CIT HelpDesk (607 255-8990) to report any remaining issues with mail being forwarded to non-Exchange addresses. The directory error has been corrected, and the mail that was pending for the affected individuals has been delivered to their non-Exchange addresses.\n\nPlease contact the CIT HelpDesk (607 255-8990) to report any remaining issues with mail being forwarded to non-Exchange addresses. 2012-01-20 00:00:00
The mail delivery issue was discovered on January 19 as part of troubleshooting a problem report. CIT has traced the origin to maintenance that was done on Sunday, January 15. \n\nThe issue is affecting about 140 individuals who have their Exchange email forwarded to non-Exchange addresses (such as Gmail, the student email system Cmail, etc.). Due to a directory error, email has NOT been forwarded from Exchange to the non-Exchange addresses since approximately 12 noon on January 15.\n\nSome of this email has been returned to the senders with an error message. Other email will be delivered as soon as the problem is fixed. \n\nSome of the affected individuals may have their email set to be forwarded to non-Exchange addresses and to be delivered to their Exchange account. These individuals have received email from Exchange as usual in their Exchange account, but not at their non-Exchange addresses.\n\nWe apologize for the disruption, and anticipate having the problem fixed by fixed by early morning on January 20. The CIT HelpDesk (607 255-8990) has a list of the affected individuals. The mail delivery issue was discovered on January 19 as part of troubleshooting a problem report. CIT has traced the origin to maintenance that was done on Sunday, January 15. \n\nThe issue is affecting about 140 individuals who have their Exchange email forwarded to non-Exchange addresses (such as Gmail, the student email system Cmail, etc.). Due to a directory error, email has NOT been forwarded from Exchange to the non-Exchange addresses since approximately 12 noon on January 15.\n\nSome of this email has been returned to the senders with an error message. Other email will be delivered as soon as the problem is fixed. \n\nSome of the affected individuals may have their email set to be forwarded to non-Exchange addresses and to be delivered to their Exchange account. These individuals have received email from Exchange as usual in their Exchange account, but not at their non-Exchange addresses.\n\nWe apologize for the disruption, and anticipate having the problem fixed by fixed by early morning on January 20. The CIT HelpDesk (607 255-8990) has a list of the affected individuals. 2012-01-19 00:00:00