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Unplanned Outage: Service Disruption, Problem with PDF Printing on OBIEEPROD

Last Updated:
2011-12-16 00:00:00
Event:
2011-12-15 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Description \nUsers reported that they were unable to print their financial statements\nto PDF. Attempts resulted in an error message. A restart of the Presentation\nServer process fixed the issue.\n\nAnticipated User Impact: \nThere was approximately a 30 second period where according to the Apache\nAccess log, 2 users got a "Sorry Page" instead of the dashboards.\n\n\nList of services impacted: \nhttps://obieeprod.cit.cornell.edu\nrunning on cadillac.serverfarm.cornell.edu