Unplanned Outage: Data network outage in CCC serverfarm (Multiple services affected)
Last Updated:
2011-11-08 05:00:00
Event:
2011-11-08 05:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Network switches at CCC serverfarm distribution center went down around 12:52 pm today. \n\nSwitches are now back up and we believe connection issues related to all affected services are now resolved:\n\n• Coldfusion (Alumni Affairs & Development site, the self-service part of the Admissions web site, the Special Conditions page at http://www.cornell.edu/cuinfo/specialconditions/, Colts)\n• CommonSpot\n• Exchange Email (Issues connecting should now be resolved; please restart your browser if you cannot connect. If you continue to be unable to connect after restarting your browser, please call the HelpDesk (607) 255-8990)\n• KFS\n• Lyris\n• Remedy\n\nThank you for your continued patience.\n\nThe following serverfarm distribution switches went down:\n\nsfc1-1-5400\nsfcdist1-6600
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT Network Engineers are currently investigating. | CIT Network Engineers are currently investigating. | 2011-11-08 | 05:00:00 |
| Exchange email connection issues: Issues connecting should now be resolved; please restart your browser if you cannot connect. If you continue to be unable to connect after restarting your browser, please call the HelpDesk (607) 255-8990\n\nColdfusion (Alumni Affairs & Development site, the self-service part of the Admissions web site, the Special Conditions page at http://www.cornell.edu/cuinfo/specialconditions/, Colts) - Users are unable to connect at this time. The Coldfusion team has been engaged and is working to resolve the issue. | Exchange email connection issues: Issues connecting should now be resolved; please restart your browser if you cannot connect. If you continue to be unable to connect after restarting your browser, please call the HelpDesk (607) 255-8990\n\nColdfusion (Alumni Affairs & Development site, the self-service part of the Admissions web site, the Special Conditions page at http://www.cornell.edu/cuinfo/specialconditions/, Colts) - Users are unable to connect at this time. The Coldfusion team has been engaged and is working to resolve the issue. | 2011-11-08 | 05:00:00 |
| We believe connection issues related to all affected services are now resolved. | We believe connection issues related to all affected services are now resolved. | 2011-11-08 | 05:00:00 |