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Performance: Mac Outlook 2011 Password Expiration Alerts

Last Updated:
2011-11-10 00:00:00
Event:
2011-09-23 00:00:00
Status:
Closed
Brief Description:
Exchange
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Mac Outlook 2011 users are reporting that Outlook 2011 is displaying an error that says their Cornell password will expire in a negative number of days. This is a Microsoft issue that has no actual effect.



Timeline of Changes

Description Current Status Date Time
A workaround for this issue is available:\n\n1) In Mac Outlook 2011, go to the Tools menu and select Accounts.\n2) Select the name of the NetID email account.\n3) Click the Advanced button at the bottom of the window.\n4) Click the Server tab (if it's not already selected).\n5) In the "Directory service" section, in the Server box, delete what is there. It will be a name such as "ad2.cornell.edu". \n6) Uncheck "Log in with my Exchange account credentials" if it\nis selected.\n7) Click OK.\n8) Close the Accounts window.\n9) Quit and re-launch Mac Outlook 2011. \n A workaround for this issue is available:\n\n1) In Mac Outlook 2011, go to the Tools menu and select Accounts.\n2) Select the name of the NetID email account.\n3) Click the Advanced button at the bottom of the window.\n4) Click the Server tab (if it's not already selected).\n5) In the "Directory service" section, in the Server box, delete what is there. It will be a name such as "ad2.cornell.edu". \n6) Uncheck "Log in with my Exchange account credentials" if it\nis selected.\n7) Click OK.\n8) Close the Accounts window.\n9) Quit and re-launch Mac Outlook 2011. \n 2011-11-10 00:00:00
The issue was introduced in Microsoft's latest update to Mac Outlook 2011 (v. 14.1.3), and will need to be corrected by Microsoft. The issue is not interfering with the ability to send or receive mail, and users' NetID passwords are not at risk of "expiring". The issue was introduced in Microsoft's latest update to Mac Outlook 2011 (v. 14.1.3), and will need to be corrected by Microsoft. The issue is not interfering with the ability to send or receive mail, and users' NetID passwords are not at risk of "expiring". 2011-09-23 00:00:00