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Performance: Toll Free Calling Issue

Last Updated:
2011-09-21 00:00:00
Event:
2011-09-20 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users were having problems making toll free calls on campus. The problem has been traced to a problem with our provider FLTG. \n\nToll free calls are now being rerouted to Cornell's secondary provider.



Timeline of Changes

Description Current Status Date Time
The issue has been resolved. FLTG identified the source of the problem as 'an 800 number look up issue between FLTG's MetaSwitch and the SS7 network'.\n\nRouting for Toll Free calls from campus has been returned to FLTG's network.\n\n\n\n The issue has been resolved. FLTG identified the source of the problem as 'an 800 number look up issue between FLTG's MetaSwitch and the SS7 network'.\n\nRouting for Toll Free calls from campus has been returned to FLTG's network.\n\n\n\n 2011-09-21 00:00:00
Toll free calls are now being rerouted to Cornell's secondary provider and a trouble ticket has been opened with FLTG. Toll free calls are now being rerouted to Cornell's secondary provider and a trouble ticket has been opened with FLTG. 2011-09-20 00:00:00