Performance: Toll Free Calling Issue
Last Updated:
2011-09-16 04:00:00
Event:
2011-09-16 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users were having problems making toll free calls on campus. The problem has been traced to a problem with our provider FLTG.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT Voice Engineers have temporarily eliminated this problem by routing calls to another provider. | CIT Voice Engineers have temporarily eliminated this problem by routing calls to another provider. | 2011-09-16 | 04:00:00 |
| This problem appears to have also affected people trying to make regular long distance calls. All regular long distance calls have now also been rerouted to use another provider. | This problem appears to have also affected people trying to make regular long distance calls. All regular long distance calls have now also been rerouted to use another provider. | 2011-09-16 | 04:00:00 |
| Cornell’s provider of Toll Free and Long Distance services experienced a problem with a ‘core router’ that caused services to be interrupted. At this time some calling services have restored. Cornell will continue to route calls to an alternate carrier until the situation at FLTG becomes more stable. | Cornell’s provider of Toll Free and Long Distance services experienced a problem with a ‘core router’ that caused services to be interrupted. At this time some calling services have restored. Cornell will continue to route calls to an alternate carrier until the situation at FLTG becomes more stable. | 2011-09-16 | 04:00:00 |
| The failure of a core router at FLTG has been resolved. \nNormal routing has been restored. | The failure of a core router at FLTG has been resolved. \nNormal routing has been restored. | 2011-09-16 | 04:00:00 |