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Performance: Problem with routing email to some Exchange accounts

Last Updated:
2011-08-24 00:00:00
Event:
2011-08-23 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received some reports of email routing irregularities for a small number of email accounts, and is investigating the cause. The problem is indicated by messages returned to sender with one of the following messages:\n\nSMTP;554 5.4.6 Too many hops -or-\nThis recipient has not been configured to receive or route mail.\n\nAttempting to log onto an affected account via Outlook Web Access results in the message:\n\nYour logon to Outlook Web Access failed because your Active Directory profile does not contain a primary SMTP address



Timeline of Changes

Description Current Status Date Time
We have corrected the SMTP addresses for about 90 users . We have corrected the SMTP addresses for about 90 users . 2011-08-24 00:00:00
CIT is working on ways to identify and correct the problem centrally. In the meantime, please send reports of this problem to the CIT Help Desk. The Exchange team can correct affected accounts individually. CIT is working on ways to identify and correct the problem centrally. In the meantime, please send reports of this problem to the CIT Help Desk. The Exchange team can correct affected accounts individually. 2011-08-23 00:00:00