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Performance: Exchange email and calendar issues

Last Updated:
2011-09-09 00:00:00
Event:
2011-08-06 00:00:00
Status:
Closed
Brief Description:
Exchange
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some users have reported issues with accessing shared Exchange calendars; accessing Exchange Group Accounts; and viewing mail and calendar on smart phones (primarily Android).



Timeline of Changes

Description Current Status Date Time
Individuals who were inadvertently affected by the August moves have now had their own accounts moved to Exchange 2010. \n\nAll accounts will be on Exchange 2010 by the end of September. See http://www.cit.cornell.edu/exchange2010/ for more information. Individuals who were inadvertently affected by the August moves have now had their own accounts moved to Exchange 2010. \n\nAll accounts will be on Exchange 2010 by the end of September. See http://www.cit.cornell.edu/exchange2010/ for more information. 2011-09-09 00:00:00
(1) Palm users who are unable to access their Exchange account can choose to have their account moved to Exchange Server 2010. Please see the "08/09/2011 09:34 AM" update in the Timeline section of this alert for details.\n\n(2) There is now a temporary workaround for individuals whose mailboxes are on Exchange Server 2010 to access Exchange Group Accounts, shared calendars, and resource accounts.\n\nUse this URL format:\n\nhttps://e2007.exchange.cornell.edu/owa/groupaccountname@cornell.edu\n\nBe sure to include "HTTPS" at the beginning, and substitute the actual email address for the Exchange Group Account, shared calendar, or resource account. For example,\n\nhttps://exchange.cornell.edu/owa/sheep-shearing@cornell.edu\n (1) Palm users who are unable to access their Exchange account can choose to have their account moved to Exchange Server 2010. Please see the "08/09/2011 09:34 AM" update in the Timeline section of this alert for details.\n\n(2) There is now a temporary workaround for individuals whose mailboxes are on Exchange Server 2010 to access Exchange Group Accounts, shared calendars, and resource accounts.\n\nUse this URL format:\n\nhttps://e2007.exchange.cornell.edu/owa/groupaccountname@cornell.edu\n\nBe sure to include "HTTPS" at the beginning, and substitute the actual email address for the Exchange Group Account, shared calendar, or resource account. For example,\n\nhttps://exchange.cornell.edu/owa/sheep-shearing@cornell.edu\n 2011-08-10 00:00:00
08/10/2011 10:55: (1) Palm users who are unable to access their Exchange account can choose to have their account moved to Exchange Server 2010. Please see the "08/09/2011 09:34 AM" update in the Timeline section of this alert for details.\n\n(2) There is now a temporary workaround for individuals whose mailboxes are on Exchange Server 2010 to access Exchange Group Accounts, shared calendars, and resource accounts.\n\nUse this URL format:\n\nhttps://e2007.exchange.cornell.edu/owa/groupaccountname@cornell.edu\n\nBe sure to include "HTTPS" at the beginning, and substitute the actual email address for the Exchange Group Account, shared calendar, or resource account. For example,\n\nhttps://e2007.exchange.cornell.edu/owa/sheep-shearing@cornell.edu 08/10/2011 10:55: (1) Palm users who are unable to access their Exchange account can choose to have their account moved to Exchange Server 2010. Please see the "08/09/2011 09:34 AM" update in the Timeline section of this alert for details.\n\n(2) There is now a temporary workaround for individuals whose mailboxes are on Exchange Server 2010 to access Exchange Group Accounts, shared calendars, and resource accounts.\n\nUse this URL format:\n\nhttps://e2007.exchange.cornell.edu/owa/groupaccountname@cornell.edu\n\nBe sure to include "HTTPS" at the beginning, and substitute the actual email address for the Exchange Group Account, shared calendar, or resource account. For example,\n\nhttps://e2007.exchange.cornell.edu/owa/sheep-shearing@cornell.edu 2011-08-10 00:00:00
Option for Android users:\n\nAndroid users who are unable to connect to their Exchange account can choose to have their mailbox moved to Exchange Server 2010. \n\nBefore you decide, please determine whether these current issues with Exchange 2010 would affect you:\n\nUsers of 2010 mailboxes are currently reporting some bugs such as the inability to open a Exchange Group Account using Outlook Web App, and problems opening shared calendars and resource accounts using Mac Outlook 2011 and iCal. We are working with Microsoft on those problems.\n\nIf these issues would not affect you, you can request that your mailbox be moved to Exchange Server 2010 by filling out this form. Please understand that, at this time, we are only moving individuals whose Android devices are not functioning.\n\nhttp://goo.gl/yijwg Option for Android users:\n\nAndroid users who are unable to connect to their Exchange account can choose to have their mailbox moved to Exchange Server 2010. \n\nBefore you decide, please determine whether these current issues with Exchange 2010 would affect you:\n\nUsers of 2010 mailboxes are currently reporting some bugs such as the inability to open a Exchange Group Account using Outlook Web App, and problems opening shared calendars and resource accounts using Mac Outlook 2011 and iCal. We are working with Microsoft on those problems.\n\nIf these issues would not affect you, you can request that your mailbox be moved to Exchange Server 2010 by filling out this form. Please understand that, at this time, we are only moving individuals whose Android devices are not functioning.\n\nhttp://goo.gl/yijwg 2011-08-09 00:00:00
The problem with some Johnson School students being unable to access WhoIAm has been resolved.\n\nThe issues with accessing shared Exchange calendars and Exchange Group Accounts are being pursued with Microsoft.\n\nThe issue affecting Android users can be resolved by moving those users' mailboxes to Exchange Server 2010. Please see the "08/09/2011 09:34 AM" update below for details. The problem with some Johnson School students being unable to access WhoIAm has been resolved.\n\nThe issues with accessing shared Exchange calendars and Exchange Group Accounts are being pursued with Microsoft.\n\nThe issue affecting Android users can be resolved by moving those users' mailboxes to Exchange Server 2010. Please see the "08/09/2011 09:34 AM" update below for details. 2011-08-09 00:00:00
CIT is investigating the best resolution for these issues. A case is open with Microsoft regarding the calendar sharing issue. \n\nAdditional details:\n\nAccess to Exchange Group Accounts is affecting the Apple Mail 4 users whose accounts were moved to Exchange Server 2010 over the weekend. \n\nIssues with smart phones seem to be affecting mostly Android users, though some Android users are not affected. Other smart phones, including iPhone, have typically self-corrected and been able to connect. CIT is investigating the best resolution for these issues. A case is open with Microsoft regarding the calendar sharing issue. \n\nAdditional details:\n\nAccess to Exchange Group Accounts is affecting the Apple Mail 4 users whose accounts were moved to Exchange Server 2010 over the weekend. \n\nIssues with smart phones seem to be affecting mostly Android users, though some Android users are not affected. Other smart phones, including iPhone, have typically self-corrected and been able to connect. 2011-08-08 00:00:00
Additional details re. smart phone issues:\n\nSome connection issues have been resolved by upgrading the smart phone to the latest version of the operating system it can run. Additional details re. smart phone issues:\n\nSome connection issues have been resolved by upgrading the smart phone to the latest version of the operating system it can run. 2011-08-08 00:00:00