Performance: Problem With Androids Receiving New Mail
Last Updated:
2011-08-08 04:00:00
Event:
2011-08-06 04:00:00
Status:
Closed
Brief Description:
Exchange
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Users of Android devices have reported that they are unable to connect to their Exchange account.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT continues to work on appropriate configurations to allow Android devices to connect to Exchange. | CIT continues to work on appropriate configurations to allow Android devices to connect to Exchange. | 2011-08-07 | 04:00:00 |
| At this time the Apple 4 user migrations are complete. CIT is continuing to investigate reports of Android mobile devices issues connecting to Exchange. CIT is also investigating reported issues regarding calendar access issues for users and mailboxes that are not on the same Exchange version. We apologize for any inconvenience. We will share information to this situation as it becomes available. Thank you for your patience. | At this time the Apple 4 user migrations are complete. CIT is continuing to investigate reports of Android mobile devices issues connecting to Exchange. CIT is also investigating reported issues regarding calendar access issues for users and mailboxes that are not on the same Exchange version. We apologize for any inconvenience. We will share information to this situation as it becomes available. Thank you for your patience. | 2011-08-07 | 04:00:00 |
| CIT is investigating the problem and will post an update when more information is available. | CIT is investigating the problem and will post an update when more information is available. | 2011-08-06 | 04:00:00 |
| ActiveSync devices are updating again. | ActiveSync devices are updating again. | 2011-08-06 | 04:00:00 |
| While most cases of mobile devices not syncing appear to be resolved, we have a few reports that devices still have troubles. We are investigating. The issue had affected all ActiveSync devices, including Androids and Windows Mobile in addition to iPhones. | While most cases of mobile devices not syncing appear to be resolved, we have a few reports that devices still have troubles. We are investigating. The issue had affected all ActiveSync devices, including Androids and Windows Mobile in addition to iPhones. | 2011-08-06 | 04:00:00 |
| Staff are continuing to work on finding the cause of some ActiveSync mobile devices being unable to receive mail. We will post another update by 6pm. | Staff are continuing to work on finding the cause of some ActiveSync mobile devices being unable to receive mail. We will post another update by 6pm. | 2011-08-06 | 04:00:00 |
| Staff are continuing to work on finding the cause of some ActiveSync mobile devices being unable to receive mail. | Staff are continuing to work on finding the cause of some ActiveSync mobile devices being unable to receive mail. | 2011-08-06 | 04:00:00 |
| We continue to work on the ActiveSync problem. We have developed some suggestions that help in some cases:\n\n- Update your mobile device to the latest available release. Apple and Google have fixed ActiveSync problems that existed in earlier releases.\n\n- Try removing your device from your Exchange account and re-adding it.\n-- Go to https://exchange.cornell.edu/owa and log in. Select Options, then Mobile Devices. Select your device in the list and click 'Remove Device from List'.\n-- Remove the exchange account from the device and re-add it.\n\n- Certain releases of Android had incomplete implementations of ActiveSync. The application TouchDown is reputed to work well for people who have trouble with ActiveSync with their specific Droid models.\n\nSome problems were also reported to clear up as the day went on. There may be delays in devices getting the new server addresses in some locations.\n\nThe next update will be Sunday morning.\n | We continue to work on the ActiveSync problem. We have developed some suggestions that help in some cases:\n\n- Update your mobile device to the latest available release. Apple and Google have fixed ActiveSync problems that existed in earlier releases.\n\n- Try removing your device from your Exchange account and re-adding it.\n-- Go to https://exchange.cornell.edu/owa and log in. Select Options, then Mobile Devices. Select your device in the list and click 'Remove Device from List'.\n-- Remove the exchange account from the device and re-add it.\n\n- Certain releases of Android had incomplete implementations of ActiveSync. The application TouchDown is reputed to work well for people who have trouble with ActiveSync with their specific Droid models.\n\nSome problems were also reported to clear up as the day went on. There may be delays in devices getting the new server addresses in some locations.\n\nThe next update will be Sunday morning.\n | 2011-08-06 | 04:00:00 |