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Unplanned Outage: BES Express Error

Last Updated:
2011-05-13 00:00:00
Event:
2011-05-13 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The BlackBerry Enterprise Server (BES) Express was not delivering mail from approximately 8:40 am to 9:00 am.



Timeline of Changes

Description Current Status Date Time
The issue was resolved at 9:00 am. The cause is believed to be an error that occurred after Thursday night's monthly Windows OS patching of Exchange. We are developing a plan to prevent this type of failure in the future. The issue was resolved at 9:00 am. The cause is believed to be an error that occurred after Thursday night's monthly Windows OS patching of Exchange. We are developing a plan to prevent this type of failure in the future. 2011-05-13 00:00:00