Performance Issue: Sending from Some EGA Accounts
Last Updated:
2026-10-08 16:19:06
Event:
2026-09-10 12:17:00
Status:
Open
Brief Description:
Cornell staff are investigating reports that there are occurrences when sending from some EGAs of a failure with a message of "You do not have the permission to send the message on behalf of the specified user." There is a workaround.
User Impact:
Occurrences when sending from some EGAs of a failure with a message of "You do not have the permission to send the message on behalf of the specified user."
Workaround:
A viable work-a-round is to use Outlook on the Web and send from the @cornell.edu address of the EGA.
Current Status:
Cornell and Microsoft are continuing to work together on the issue.
Services Affected:
Email and Calendar
Subsites Affected:
Resource Accounts
Full Description:
Cornell staff are investigating reports that there are occurrences when sending from some EGAs of a failure with a message of "You do not have the permission to send the message on behalf of the specified user."
A viable work-a-round is to use Outlook on the Web and send from the @cornell.edu address of the EGA.
A viable work-a-round is to use Outlook on the Web and send from the @cornell.edu address of the EGA.
CIT TDX ID:
2390497
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Cornell staff are investigating reports that there are occurrences when sending from some EGAs of a failure with a message of "You do not have the permission to send the message on behalf of the specified user." A viable work-a-round is to use Outlook on the Web and send from the @cornell.edu address of the EGA. |
Cornell and Microsoft are continuing to work together on the issue. |
2026-10-08 | 16:19:06 |
Cornell staff are investigating reports that there are occurrences when sending from some EGAs of a failure with a message of "You do not have the permission to send the message on behalf of the specified user." A viable work-a-round is to use Outlook on the Web and send from the @cornell.edu address of the EGA. |
Cornell staff are continuing to investigate the issue. |
2026-09-15 | 10:35:53 |
Cornell staff are investigating reports that there are occurrences when sending from some EGAs of a failure with a message of "You do not have the permission to send the message on behalf of the specified user." A viable work-a-round is to use Outlook on the Web and send from the @cornell.edu address of the EGA. |
Cornell staff are investigating. The issue has been brought to Microsoft's attention. |
2026-09-10 | 12:23:33 |