Unplanned Outage: CU VPN Performance Issues
Last Updated:
2026-08-14 11:42:51
Event:
2026-08-13 08:43:00
Status:
Closed
Brief Description:
Resolved: The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry."
User Impact:
The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry."
Workaround:
Anyone who needs to use the CU VPN should try to connect multiple times. Some people will find that after several attempts, the CU VPN connection will be successful.
Current Status:
The issue is resolved. Testing has resulted in successful connections with no failures.
Services Affected:
Virtual Private Network (VPN)
Subsites Affected:
CU VPN
Full Description:
The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry." Anyone who needs to use the CU VPN should try to connect multiple times. Some people will find that after several attempts, the CU VPN connection will be successful.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry." Anyone who needs to use the CU VPN should try to connect multiple times. Some people will find that after several attempts, the CU VPN connection will be successful. |
The issue is resolved. Testing has resulted in successful connections with no failures. |
2026-08-14 | 11:42:51 |
The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry." Anyone who needs to use the CU VPN should try to connect multiple times. Some people will find that after several attempts, the CU VPN connection will be successful. |
IT staff are working with the vendor to investigate the issue. |
2026-08-14 | 08:01:49 |