Unplanned Outage: CU VPN Performance Issues
Last Updated:
2026-08-11 11:35:45
Event:
2026-08-10 08:45:00
Status:
Closed
Brief Description:
Resolved: The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry."
User Impact:
The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry."
Workaround:
Anyone who needs to use the CU VPN should try to connect 2-3 times. Some people will find that after several attempts, the CU VPN connection will be successful.
Current Status:
The authentication issue has been resolved. Tests of the system have been successful. If you are still experiencing errors in connecting to the CU VPN, please submit at ticket to the IT Service Desk.
Services Affected:
Virtual Private Network (VPN)
Subsites Affected:
CU VPN
Full Description:
Update: The authentication issue has been resolved. Tests of the system have been successful. If you are still experiencing errors in connecting to the CU VPN, please submit at ticket to the IT Service Desk.
The CUV PN head-ends were rebooted at 9:10am and all sessions were disconnected and unavailable for approximately 10 minutes. Anyone who uses CU VPN should attempt to re-connect. Several attempts may be necessary.
The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry."
The CUV PN head-ends were rebooted at 9:10am and all sessions were disconnected and unavailable for approximately 10 minutes. Anyone who uses CU VPN should attempt to re-connect. Several attempts may be necessary.
The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry."
CIT TDX ID:
2359418
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Update: The authentication issue has been resolved. Tests of the system have been successful. If you are still experiencing errors in connecting to the CU VPN, please submit at ticket to the IT Service Desk. The CUV PN head-ends were rebooted at 9:10am and all sessions were disconnected and unavailable for approximately 10 minutes. Anyone who uses CU VPN should attempt to re-connect. Several attempts may be necessary. The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry." |
The authentication issue has been resolved. Tests of the system have been successful. If you are still experiencing errors in connecting to the CU VPN, please submit at ticket to the IT Service Desk. |
2026-08-11 | 11:35:45 |
Update: There continue to be reports of connection issues. IT staff are working with the vendor. The CUV PN head-ends were rebooted at 9:10am and all sessions were disconnected and unavailable for approximately 10 minutes. Anyone who uses CU VPN should attempt to re-connect. Several attempts may be necessary. The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry." |
There continue to be reports of connection issues. IT staff are working with the vendor. |
2026-08-10 | 10:01:45 |
Update: The CUV PN head-ends will be rebooted at 9:10am and all sessions will be disconnected and unavailable for approximately 10 minutes. Anyone who uses CU VPN will need to re-connect after the appliance reloads at approximately 9:20am. The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry." |
The CUV PN head-ends will be rebooted at 9:10am and all sessions will be disconnected and unavailable for approximately 10 minutes. Anyone who uses CU VPN will need to re-connect after the appliance reloads at approximately 9:20am. |
2026-08-10 | 09:01:39 |
The Cornell community may be unable to connect to CU VPN at this time. Some people who attempt to use CU VPN are receiving the error "Failed to create session manager entry." |
IT staff are investigating the issue. |
2026-08-10 | 08:49:17 |