Performance Issue: Video On Demand: Playback issues on iPhones
Last Updated:
2026-04-02 12:34:10
Event:
2026-04-01 17:00:00
Status:
Closed
Brief Description:
The Video On Demand (VOD) service is experiencing an issue where videos are not playing on iPhones. The issue does not appear to affect desktop browsers, Android phones, or iPads (please use one of these as a workaround). Resolved 4/2/2026.
Current Status:
CIT is investigating
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
CIT TDX ID:
2196812
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Video On Demand (VOD) service is experiencing an issue where videos are not playing on iPhones. The issue does not appear to affect desktop browsers, Android phones, or iPads (please use one of these as a workaround). The vendor has been notified. | CIT is investigating | 2026-04-01 | 17:42:05 |