Unplanned Outage: TeamDynamix TDNext application currently unavailable
Last Updated:
2025-11-10 16:59:54
Event:
2025-11-10 09:46:00
Status:
Closed
Brief Description:
The TeamDynamix TDNext web application is currently unavailable. Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports that the issue has been resolved. Cornell IT staff will continue to monitor performance.
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
UPDATE: The vendor reports that the issue has been resolved. Cornell IT staff will continue to monitor performance.
Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available.
Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available.
CIT TDX ID:
2031327
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
UPDATE: The vendor reports that the issue has been resolved. Cornell IT staff will continue to monitor performance. Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available. |
The vendor reports that the issue has been resolved. Cornell IT staff will continue to monitor performance. |
2025-11-10 | 16:59:54 |
UPDATE: The vendor reports the deployed fix has not improved service performance. They consider the issue a high priority and are continuing to work toward a solution. Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available. |
UPDATE: The vendor reports the deployed fix has not improved service performance. They consider the issue a high priority and are continuing to work toward a solution. Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available. |
2025-11-10 | 13:28:25 |
UPDATE: The vendor reports they have deployed a fix for the issue and expect the issue to begin resolving. The vendor is still actively monitoring and will continue to communicate updates to Cornell. Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available. |
UPDATE: The vendor reports they have deployed a fix and expect the issue to begin resolving. The vendor is still actively monitoring and will continue to communicate updates to Cornell. |
2025-11-10 | 12:22:49 |
UPDATE: The vendor has identified the cause of the issue and is working to develop a solution. The TeamDynamix TDNext web application is currently unavailable. Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available. |
The TeamDynamix TDNext application is currently unavailable. The vendor has identified the cause of the issue and is working to develop a solution, but has not provided a time for the TDNext app to be available again. |
2025-11-10 | 11:13:18 |
UPDATE: The vendor is aware of the issue and investigating, but has not provided a time for the TDNext app to be available again. The TeamDynamix TDNext web application is currently unavailable. Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available. |
The TeamDynamix TDNext application is currently unavailable. The vendor is aware of the issue and investigating, but has not provided a time for the TDNext app to be available again. |
2025-11-10 | 11:09:40 |
The TeamDynamix TDNext web application is currently unavailable. Support ticket replies and TeamDynamix forms are reported to still be functioning. The TeamDynamix Portal site and administrative features are still available. |
The TeamDynamix TDNext application is currently unavailable. |
2025-11-10 | 10:09:17 |