Performance Issue: Azure Virtual Desktop Connectivity Issues
Last Updated:
2025-10-22 10:52:10
Event:
2025-10-21 13:39:00
Status:
Closed
Brief Description:
RESOLVED: The configuration settings restored connectivity and stabilized the Azure Virtual Desktop environment. This issue is considered resolved.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
connectivity is restored
Services Affected:
Apps on Demand
Subsites Affected:
Apps on Demand
Full Description:
RESOLVED: The configuration settings successfully restored connectivity and stabilized the Azure Virtual Desktop environment. This issue is considered resolved. CIT will work with the vendor and internal teams to attempt to avoid or mitigate similar issues in the future.
Previously, on Tuesday afternoon, October 21, 2025, CIT's Cloud Architecture and Apps on Demand team made Azure Virtual Desktop hardware configuration changes that allowed for general connectivity to resume for students and faculty.
Earlier that day, Cornell IT investigated a burst of student notifications regarding Apps on Demand connectivity problems and determined an Azure capacity issue. A support case with the vendor was been opened and CIT will continued monitoring the issue. The early reports were from students unable to access virtual desktop for their Python and Business Analysis course.
Previously, on Tuesday afternoon, October 21, 2025, CIT's Cloud Architecture and Apps on Demand team made Azure Virtual Desktop hardware configuration changes that allowed for general connectivity to resume for students and faculty.
Earlier that day, Cornell IT investigated a burst of student notifications regarding Apps on Demand connectivity problems and determined an Azure capacity issue. A support case with the vendor was been opened and CIT will continued monitoring the issue. The early reports were from students unable to access virtual desktop for their Python and Business Analysis course.
CIT TDX ID:
2010048
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
RESOLVED: The configuration settings successfully restored connectivity and stabilized the Azure Virtual Desktop environment. This issue is considered resolved. CIT will work with the vendor and internal teams to attempt to avoid or mitigate similar issues in the future. Previously, on Tuesday afternoon, October 21, 2025, CIT's Cloud Architecture and Apps on Demand team made Azure Virtual Desktop hardware configuration changes that allowed for general connectivity to resume for students and faculty. Earlier that day, Cornell IT investigated a burst of student notifications regarding Apps on Demand connectivity problems and determined an Azure capacity issue. A support case with the vendor was been opened and CIT will continued monitoring the issue. The early reports were from students unable to access virtual desktop for their Python and Business Analysis course. |
connectivity is restored |
2025-10-22 | 10:52:10 |
UPDATE: Azure Virtual Desktop hardware configuration changes by CIT's Cloud Architecture and Apps on Demand team should allow for general connectivity to resume for students and faculty. Previously, Cornell IT investigated a burst of student notifications regarding Apps on Demand connectivity problems and determined an Azure capacity issue. A support case with the vendor was been opened and CIT will continued monitoring the issue. The early reports were from students unable to access virtual desktop for their Python and Business Analysis course. |
Azure virtual desktop connectivity restored |
2025-10-21 | 14:33:53 |
After a burst of student notifications regarding Apps on Demand connectivity problems, Cornell IT has investigated the issue and determined an Azure capacity issue. A support case with the vendor has been opened and CIT will continue monitoring the issue. The early reports were from students unable to access virtual desktop for their Python and Business Analysis course. |
Azure virtual desktop is experiencing capacity issues |
2025-10-21 | 13:48:58 |