Performance Issue: Qualtrics Login and Project List Issues
Last Updated:
2025-10-01 15:41:43
Event:
2025-10-01 14:59:00
Status:
Closed
Brief Description:
There have been reports of slow login and incomplete project lists for Qualtrics, with a message of "We’re having trouble loading projects and programs. Please check your network connection and try again."
User Impact:
Slow login and incomplete project lists for Qualtrics, with a message of "We’re having trouble loading projects and programs. Please check your network connection and try again."
Workaround:
There is no workaround for this issue
Current Status:
Qualtrics has resolved the issue.
Services Affected:
Surveys
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
There have been reports of slow login and incomplete project lists for Qualtrics, with a message of "We’re having trouble loading projects and programs. Please check your network connection and try again."
CIT TDX ID:
1988595
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
There have been reports of slow login and incomplete project lists for Qualtrics, with a message of "We’re having trouble loading projects and programs. Please check your network connection and try again." |
Qualtrics has resolved the issue. |
2025-10-01 | 15:41:43 |
There have been reports of slow login and incomplete project lists for Qualtrics, with a message of "We’re having trouble loading projects and programs. Please check your network connection and try again." |
Qualtrics has announced that they are currently investigating issues causing errors across multiple services. |
2025-10-01 | 15:15:34 |
There have been reports of slow login and incomplete project lists for Qualtrics, with a message of "We’re having trouble loading projects and programs. Please check your network connection and try again." |
Cornell staff are investigating. |
2025-10-01 | 15:01:45 |