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Unplanned Outage: Media3 Web Hosting outage

Last Updated:
2025-07-18 12:10:03
Event:
2025-07-18 09:05:00
Status:
Closed
Brief Description:
All affected Media3-hosted websites have been restored and the cause remediated.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
issues resolved


Services Affected:
Managed Web Hosting
Subsites Affected:
Media3 Managed Web Hosting
Full Description:
RESOLVED: All affected Media3-hosted websites have been restored and the cause remediated. 

Previously, the web hosting service Media3 experienced issues that affected some Cornell hosted sites:

CIT TDX ID:
1890283



Timeline of Changes

Description Current Status Date Time
RESOLVED: All affected Media3-hosted websites have been restored and the cause remediated. 

Previously, the web hosting service Media3 experienced issues that affected some Cornell hosted sites:

issues resolved


2025-07-18 12:10:03
UPDATE: Issues affecting the previously identified Media3 hosted websites have been resolved, but another Cornell site, media.univcomm.cornell.edu, is experiencing the same problem. The vendor is actively investigating and working to resolve this issue. CIT will continue to monitor and provide updates. 

For more technical context, see this related post:

???? cPanel Community: 421 Misdirected Request

Previously, the web hosting service Media3 began experiencing issues that are affecting some Cornell hosted sites:

Some Media3 hosted Cornell websites are impacted


2025-07-18 10:37:12
The web hosting service Media3 is currently experiencing issues that are affecting some Cornell hosted sites. CIT is aware of the issue, working, with the vendor on a solution, and waiting for an update.

The list of known affected sites are:

Some Media3 hosted Cornell websites are impacted


2025-07-18 09:12:23