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Performance Issue: Qualtrics New Account Creation

Last Updated:
2020-10-29 15:25:39
Event:
2020-10-29 09:18:00
Status:
Closed
Brief Description:
Members of the Cornell community attempting to create a Qualtrics account by signing in for the first time through surveys.cornell.edu are getting a message, "we were unable to process your username or your username doesn't exist in our system."
User Impact:
When someone tries to create a new Qualtrics account by signing in for the first time, they are getting a message, "we were unable to process your username or your username doesn't exist in our system."
Workaround:
There is no workaround for this issue
Current Status:
Qualtrics staff report that they temporarily suspended account autoprovisioning due to suspicious activity on a single account. Account creation should occur automatically again.
Services Affected:
Surveys
Subsites Affected:
Survey Tool (Qualtrics)
Full Description:
Members of the Cornell community attempting to create a Qualtrics account by signing in for the first time through surveys.cornell.edu are getting a message, "we were unable to process your username or your username doesn't exist in our system." The account is not created.
CIT TDX ID:
177666



Timeline of Changes

Description Current Status Date Time
Members of the Cornell community attempting to create a Qualtrics account by signing in for the first time through surveys.cornell.edu are getting a message, "we were unable to process your username or your username doesn't exist in our system." The account is not created. Qualtrics staff report that they temporarily suspended account autoprovisioning due to suspicious activity on a single account. Account creation should occur automatically again. 2020-10-29 15:25:39
Members of the Cornell community attempting to create a Qualtrics account by signing in for the first time through surveys.cornell.edu are getting a message, "we were unable to process your username or your username doesn't exist in our system." The account is not created. The vendor has been contacted with this issue. 2020-10-29 09:24:58