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Performance Issue: Video on Demand and Kaltura Downloads

Last Updated:
2020-09-21 10:02:49
Event:
2020-09-15 10:07:00
Status:
Closed
Brief Description:
Users who wish to download videos in Cornell Video on Demand may experience errors when selecting the source file as a download option. This problem affects videos uploaded between Wednesday, September 2, 2020 at 11am and Thursday, September 3, at 5pm.
User Impact:
Errors when selecting the source file as a download option for affected files.
Workaround:
There is no workaround for this issue
Current Status:
The vendor has resolved this issue.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
Users who wish to download videos in Cornell Video on Demand may experience errors when selecting the source file as a download option. This problem affects videos uploaded between Wednesday, September 2, 2020 at 11am and Thursday, September 3, at 5pm.

The issue only affects the source file. Other available formats should download normally. If you are working with a recording that originated in Zoom, selecting the "SD Large" or "SD Small" option is recommended.



Timeline of Changes

Description Current Status Date Time
Users who wish to download videos in Cornell Video on Demand may experience errors when selecting the source file as a download option. This problem affects videos uploaded between Wednesday, September 2, 2020 at 11am and Thursday, September 3, at 5pm. The issue only affects the source file. Other available formats should download normally. If you are working with a recording that originated in Zoom, selecting the "SD Large" or "SD Small" option is recommended. The vendor has resolved this issue. 2020-09-21 10:02:49
Users who wish to download videos in Cornell Video on Demand may experience errors when selecting the source file as a download option. This problem affects videos uploaded between Wednesday, September 2, 2020 at 11am and Thursday, September 3, at 5pm. The issue only affects the source file. Other available formats should download normally. If you are working with a recording that originated in Zoom, selecting the "SD Large" or "SD Small" option is recommended. These files may be downloaded in other formats. 2020-09-15 10:46:18