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Unplanned Outage: CU Software Downloads

Last Updated:
2010-01-25 00:00:00
Event:
2010-01-21 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Software downloads from the Cornell University File Server (CUFS) are \nnot currently working. Users are receiving a "Server Error 500." \nThis includes downloads from the CU Software website (http://cusoftware.cornell.edu ).\n



Timeline of Changes

Description Current Status Date Time
All the affected permits have been fixed. All the affected permits have been fixed. 2010-01-25 00:00:00
CIT Identity Management reports that they are continuing to work on restoring the permits on individual files on CUFS. Many permits have been restored already, and they expect to have full restoration by 5:00 PM tonight.\n\nAuthorized users are encouraged to attempt to download software from CUFS (including the CU Software website) and report any failures to the CIT HelpDesk. \n CIT Identity Management reports that they are continuing to work on restoring the permits on individual files on CUFS. Many permits have been restored already, and they expect to have full restoration by 5:00 PM tonight.\n\nAuthorized users are encouraged to attempt to download software from CUFS (including the CU Software website) and report any failures to the CIT HelpDesk. \n 2010-01-22 00:00:00
CIT staff are still investigating the issue. Estimated time of repair is unknown. CIT staff are still investigating the issue. Estimated time of repair is unknown. 2010-01-21 00:00:00
CIT Identity Management has determined that the error with software downloads from CUFS is related to the permit server. Technicians are working to resolve the issue. Estimated time of repair is unknown.\n CIT Identity Management has determined that the error with software downloads from CUFS is related to the permit server. Technicians are working to resolve the issue. Estimated time of repair is unknown.\n 2010-01-21 00:00:00
CIT Identity Management has determined the problem is with the software download permits but are still in the process of fixing the permits. They should all be fixed by the end of the day tomorrow. CIT Identity Management has determined the problem is with the software download permits but are still in the process of fixing the permits. They should all be fixed by the end of the day tomorrow. 2010-01-21 00:00:00