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Performance Issue: Microsoft Key Management Service (KMS) Server Performance Issues on KMS01

Last Updated:
2025-05-08 18:43:55
Event:
2025-05-08 16:56:00
Status:
Closed
Brief Description:
Resolved: Office 2013, 2016, and 2019 are currently failing to activate against KMS01. The KMS01 server will activate Office 2021 and Office 2024. KMS02 is currently fully functional.
User Impact:
KMS customers are unable to activate Office 2013, 2016, and 2019 against the KMS01 server.
Workaround:
If you need to activate an Office product, and it does not automatically fail over and activate against KMS02, you can manually activate against KMS02 (replace KMS01 with KMS02) when following the using KMS manually instructions (https://it.cornell.edu/software-licensing/using-kms-manually-activate-software). KMS02 is currently fully functional.

Additional info on the timetable for KMS activation and reactivation is available (https://it.cornell.edu/software-licensing/timetable-kms-activation-and-reactivation).
Current Status:
The issue is resolved.
Services Affected:
Endpoint Management
Subsites Affected:
Endpoint Management Tools
Full Description:
Office 2013, 2016, and 2019 are currently failing to activate against KMS01. The KMS01 server will activate Office 2021 and Office 2024. KMS02 is currently fully functional.
CIT TDX ID:
1809099


Timeline of Changes

Description Current Status Date Time
Office 2013, 2016, and 2019 are currently failing to activate against KMS01. The KMS01 server will activate Office 2021 and Office 2024. KMS02 is currently fully functional.
The issue is resolved.
 2025-05-08 18:40:39
Office 2013, 2016, and 2019 are currently failing to activate against KMS01. The KMS01 server will activate Office 2021 and Office 2024. KMS02 is currently fully functional.
IT Staff are monitoring the situation and awaiting an update from vendor.
 2025-05-08 17:00:57