Performance Issue: TeamDynamix workflow errors
Last Updated:
2025-04-24 10:48:43
Event:
2025-04-22 15:11:00
Status:
Closed
Brief Description:
Some workflows applied to TeamDynamix tickets are returning an error message, "Response status code does not indicate success: 504 (Gateway Time-out)." CIT has reported this issue to the vendor and is investigating.
User Impact:
Workflows applied to TeamDynamix tickets may fail with the following error message: "Response status code does not indicate success: 504 (Gateway Time-out)."
Workaround:
There is no workaround for this issue
Current Status:
CIT and the vendor have resolved this issue.
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
Resolved: CIT and the vendor have resolved this issue.
Previously, some workflows applied to TeamDynamix tickets are returning an error message, "Response status code does not indicate success: 504 (Gateway Time-out)." There are also delays in email ticket creation and errors when trying to launch workflows for tickets. CIT has reported this issue to the vendor and is investigating.
Previously, some workflows applied to TeamDynamix tickets are returning an error message, "Response status code does not indicate success: 504 (Gateway Time-out)." There are also delays in email ticket creation and errors when trying to launch workflows for tickets. CIT has reported this issue to the vendor and is investigating.
CIT TDX ID:
1788616
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Resolved: CIT and the vendor have resolved this issue. Previously, some workflows applied to TeamDynamix tickets are returning an error message, "Response status code does not indicate success: 504 (Gateway Time-out)." There are also delays in email ticket creation and errors when trying to launch workflows for tickets. CIT has reported this issue to the vendor and is investigating. |
CIT and the vendor have resolved this issue. |
2025-04-24 | 10:48:43 |
Some workflows applied to TeamDynamix tickets are returning an error message, "Response status code does not indicate success: 504 (Gateway Time-out)." There are also delays in email ticket creation and errors when trying to launch workflows for tickets. CIT has reported this issue to the vendor and is investigating. |
CIT has reported this issue to the vendor and is investigating. |
2025-04-22 | 15:23:59 |