Performance Issue: Humphrey's Network Router Module Issue and Emergency Reset
Last Updated:
2023-11-22 20:07:00
Event:
2023-11-22 19:37:00
Status:
Closed
Brief Description:
The uplink module in the Humphreys node router experienced a partial failure and the failed component was reset.
User Impact:
Network services interrupted from 2:45 pm to 2:50 pm for individuals in the affected buidlings as the system rebooted.
Workaround:
There is no workaround for this issue
Current Status:
The issue is resolved.
Services Affected:
Network
Subsites Affected:
Wired Network
Full Description:
The uplink module in the Humphreys node router experienced a partial failure and the failed component was reset. All network services in the following buildings were impacted from 2:45 pm to 2:50 pm as the system rebooted.
3010:120 Maple (EIC)
2580:110 Maple
2762:Baker Inst.
2583:East Hill Plaza
4500:CISER
2048:Graphic Arts
2023:Humphreys
2921:EHOB
2667:Reis_Tennis_Center
2664:Oxley
5510B:Central_Heating
5112:Heat Exchange
3010:120 Maple (EIC)
2580:110 Maple
2762:Baker Inst.
2583:East Hill Plaza
4500:CISER
2048:Graphic Arts
2023:Humphreys
2921:EHOB
2667:Reis_Tennis_Center
2664:Oxley
5510B:Central_Heating
5112:Heat Exchange
CIT TDX ID:
1221756
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The uplink module in the Humphreys node router experienced a partial failure and the failed component was reset. All network services in the following buildings were impacted from 2:45 pm to 2:50 pm as the system rebooted. 3010:120 Maple (EIC) 2580:110 Maple 2762:Baker Inst. 2583:East Hill Plaza 4500:CISER 2048:Graphic Arts 2023:Humphreys 2921:EHOB 2667:Reis_Tennis_Center 2664:Oxley 5510B:Central_Heating 5112:Heat Exchange | The issue is resolved. | 2023-11-22 | 20:07:00 |