Performance Issue: Newly Hired Employees Not Provisioned Office 365 A3 Licenses
Last Updated:
2021-11-22 18:04:31
Event:
2021-08-25 12:43:00
Status:
Closed
Brief Description:
The university is running low on Office 365 A3 licenses, meaning some new employees may not be fully licensed. When this occurs, the account can't get Office 365 Pro Plus or administer Bookings sites. If this happens, contact the IT Service Desk.
User Impact:
Some users may not be able to use Office 365 Pro Plus or administer Bookings sites.
Workaround:
Users should contact the IT Service Desk and CIT will license the user.
Current Status:
This known issue has been moved as a notification to the webpage for Office 365 ProPlus while IT staff continue to work on a permanent solution. Users who require features available only to A3 licensees are being accommodated upon request to the IT Service Desk.
Services Affected:
Email and Calendar
Subsites Affected:
Group Management
GuestIDs
Security & Policy
Full Description:
The university is running low on Office 365 A3 licenses, meaning some new employees may not be fully licensed. When this occurs, the account can't get Office 365 Pro Plus or administer Bookings sites. If this happens, contact the IT Service Desk for the license.
CIT TDX ID:
469101
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The university is running low on Office 365 A3 licenses, meaning some new employees may not be fully licensed. When this occurs, the account can't get Office 365 Pro Plus or administer Bookings sites. If this happens, contact the IT Service Desk for the license. | This known issue has been moved as a notification to the webpage for Office 365 ProPlus while IT staff continue to work on a permanent solution. Users who require features available only to A3 licensees are being accommodated upon request to the IT Service Desk. | 2021-11-22 | 18:04:31 |
| The university is running low on Office 365 A3 licenses, meaning some new employees may not be fully licensed. When this occurs, the account can't get Office 365 Pro Plus or administer Bookings sites. If this happens, contact the IT Service Desk for the license. | IT staff continue to work on a permanent solution to this issue. In the meantime, they are working with users to provide A3 licenses to those who require features available only at that level. Faculty and staff who need features found only in Office 365 ProPlus but who do not have those features currently should contact the IT Service Desk (it.cornell.edu/support) for assistance. | 2021-09-29 | 15:46:56 |
| The university is running low on Office 365 A3 licenses, meaning some new employees may not be fully licensed. When this occurs, the account can't get Office 365 Pro Plus or administer Bookings sites. If this happens, contact the IT Service Desk for the license. | Cornell staff have been identifying accounts which are assigned A3 licenses but not using any of the features that license has but A1 does not. Once identified, those accounts are switched from A3 to A1 licenses, which should cause no change in experience for the account holder, and frees up an A3 license to be used for new hires. Cornell IT staff are also readying an effort to apply licenses from a different license pool that are not being used, and which should likewise free more A3 licenses. | 2021-09-07 | 17:05:19 |
| We are running low on Office 365 A3 licenses. As a result, newly onboarded employees may not be fully licensed. Some users may not be able to use the Office 365 Pro Plus or administer Bookings sites. If this happens, please contact the Service Desk. | CIT is working on a solution to the issue. | 2021-08-25 | 13:31:59 |
| We are running low on Office 365 A3 licenses. As a result, newly onboarded employees may not be fully licensed. Some users may not be able to use the Office 365 Pro Plus or administer Bookings sites. If this happens, please contact the Service Desk. | We are running low on Office 365 A3 licenses. As a result, newly onboarded employees may not be fully licensed. Some users may not be able to use the Office 365 Pro Plus or administer Bookings sites. If this happens, please contact the Service Desk. | 2021-08-25 | 12:56:09 |